Priscila Almeida Tavares

Manage the custom broker and freight forwarder
Estimate budgets for all the processes with the financial department
Import parts and pieces of locomotives
Export and re-import pieces for repair
Special projects – importation of rails – organize the operation from costs, execution,
installation, and conciliation
Inventory control – SAP
Project initialization / coordination / implementation – TROP.

Monitor the import and export process.
Manage all the customs operation.
Communicate and follow up with stakeholders.
Meeting deadlines and accurate inventory reports to associates. Manage budget. Define priorities and prioritize process improvement.

Project initialization / coordination / implementation.
Manage the database.
Project reporting to stakeholders.
Evaluation, negotiation, and coordination of business expansion throughout LATAM. Knowledge of International Trade legislation and regulations.
Financial analysis and budget control. New vendors development. Monitoring installation teams.

Maintain reports on customer inquiries, responses, and feedback to develop customer service analytics and trends.
Risk assessment.
Manage client expectations.
Problem-solving.
Solution development on escalated and mass issues.
Manage relationships with stakeholders.
Ensure customer satisfaction by meeting customer needs and provide corrective actions.

Manage inbound and outbound calls from trade partners. Coordinating training plans.
Delivery Status Updates
Managing relationships with stakeholder.
Order management.
Work close with supply planning and distribution to provide accurate inventory, shortages to stakeholders.
Report to trade partners weekly
Manage weekly reports on stock availability.
Returns and replacements – manage claims against vendors.

Manage Builder delivery requirements on a daily basis ensuring sufficient capacity and adherence to site requirements
Build and develop positive working relationships with all Local Distribution Center (LDC), and external partners
Develop Standard Operating Procedures (SOP), and training to support day to day delivery processes
Develop reporting to and measure the business Obtain and manage delivery quotes as required Ensure completion and accuracy of delivery status updates
Utilize Route Planner by Descartes to determine route efficiency
Pull reports from Route Planner for analysis and presentation
Answer capacity and delivery questions for our process partners
General support for Builder customer inquiries around delivery confirmation, product returns and site requirements
Troubleshoot appointment issues and conduct root cause analysis
Collaborate with customer service in regards to delivery escalations
Analyze exception billing by Local Distribution Center( LDC), and work with cross functional 3rd
Party Partners to validate occurrences
Review and analyze post-delivery survey results and support reporting of Key Performance
Indicators, (KPI)