Parul Sharma

● Performed manual testing and automation of multiple Web-based projects and Mobile-based projects using
testing techniques and automation frameworks.
● Involved in the core QA team dedicated to product testing using Postman and JMeter (Load Testing), it
produces real-time analytical data.
● Closely worked with the engineering team for any logged bugs, provided hotfixes & customized solutions to
the customers to resolve their product-related concerns.
● Worked closely with customers on critical production-related issues to resolve them on time.
● Analyzed and escalated critical issues on call and find resolution with due diligence to achieve success.
● Troubleshot customer’s encountered issues, performed root cause analysis, replicated & reproduced the
issues on the local environment, and provided solutions/workarounds within the SLA time frame.
● Performed testing of critical issues related to memory and high CPU utilization causing an outage of the site and coordinated with concerned teams (Developers) for their fixes and deployment on-sites

● Managed multiple Live products entirely such as Mycloud Hospitality, NIXI with Voice Recognition and
Touché, providing IT solutions to International Hotel Chains.
● Handled customer’s encountered issues and escalated high-priority deployment issues to the DevOps
team.
● Worked as a close Liaison between Clients, Support Team person, DevOps.
● Proactively participated and contributed to Requirement gathering, Test planning, and Staging level
meetings from the initiation of products.
● Documented Test cases, Test scenarios, Defect reports, and updated tasks in the project management
tools i.e TFS and JIRA Confluence.
● Conducted and rendered demonstration sessions of latest developments for different software products
to support team(s) before QC release.
● Worked on Automation scripts using JAVA, being prepared for Regression testing.
● Worked with basic SQL queries at Backend.
● Had worked and set up Continuous Integration with Jenkins.
● Analyzed XMLs for Database Testing with APIs and RESTful APIs
● Worked as per AGILE Methodology and attended Daily SCRUM meetings to discuss current
progress and access project risk and impact due to changing requirements.

● Prepared Test case reports based on test results in a concise manner for internal and external audiences and
automated the test cases using Selenium and TestNG framework with JAVA .
● Resolved problems by clarifying issues, providing alternative solutions, and reaching out to the
developers to maintain up-to-date information about the product.
● Carried out Manual testing and Automation testing right from the start of the AGILE life cycle and
Logged bugs in JIRA and verified new software builds/fixes, to ensure that it’s bug-free.
● Converted manual test cases into automation test scripts using tools & frameworks, such as Selenium
WebDriver, TestNG, and Java Programming Language, and carried out parallel testing on different
browsers.
● Performed different types of testing, for example, Unit testing , Integration testing, System testing,
Regression testing and API testing using TestNG, Selenium, and Postman.
● Worked closely with the developers to test, find & report bugs in features, such that the feature is
thoroughly tested before becoming a part of the released product.
● Participated in Requirement analysis, Project kick-off meetings, and prepared walkthroughs of the test
plans of projects.