Neha Ahluwalia

• Contributed to All of Government and joint tasks with partner agencies to protect the safety and security of the general public in the face of the COVID-19 pandemic.

• Analyzed information from multiple sources to produce tactical, operational and strategic intelligence products for decision-makers and enforcement staff.

• Used intelligence analysis tools and software, such as IBM i2 analyst notebook, risk matrix, and structured analytical techniques for screening risks, threats and crime suspects.

• Worked collaboratively with partner agencies on emergency events, such as New Zealand’s Covid-19 Government response to share information under national legislation.

• Designed and implemented major automation and efficiency gain elements to an information prioritization tool using my knowledge of MS Excel, SAS EG and Visual Basic code, resulting in efficiency gains of 500 FTE hours per annum.

• Requested and responded to information requests under Access to Information and Privacy Act for information collections from various partner agencies.

• Assessed, prioritized and evaluated incoming information from various sources using risk prioritization matrices for reporting to relevant teams and decision-makers.

• Coordinated and responded to Information and Privacy requests within 48 hours under relevant national legislation and organizational policies.

• Assisted management and Human Resources team with staffing forecasts, KPI development, training delivery and administrative tasks as needed.

• Created process maps for a pilot project to demonstrate step by step system processes as well as the operational flow of tasks between functional teams and management, with a view to streamlining processes and clarifying process instructions for staff.

• Trained and coached colleagues in advanced skills for MS Excel and other software.

• Accurately processed over 50 Permanent Resident visa and visa transfer applications daily by applying relevant legislation, such as the Immigration Act, Crimes Act, Official Information, and Privacy Act to deliver timely services to immigration clients.

• Automated manual record-keeping processes with MS Excel and SAS coding, resulting in annual efficiency savings of over 240 FTE hours for 15 employees in the team.

• Efficiently completed daily billing through secure portals and held a no-errors record.

• Trained new staff on policies, legislation and specialized departmental software.

• Provided translation services for foreign language identity documents.

• Prepared tactical and operational intelligence products, daily briefings and presentations for decision makers to prevent and solve crime.

• Used collection and SandA techniques, i2 analyst notebook, structured analytical techniques, open source (OSINT) search, MS Excel, Business Intelligence software, Smartview, Maps, Infolog, Auror and several other intelligence tools.

• Conducted risk analysis, network analysis, data analysis, and database scanning to generate written and visual reports to support investigations.

• Prioritized, coordinated, and escalated live command centre jobs to functional teams under high-pressure, high-risk, and fast-paced environments.

• Provided oral briefings and written intelligence products to senior and front-line sworn staff recommending responses to issues and trends identified through crime analysis.

• Requested and responded to information requests under Information and Privacy Acts.

• Assisted senior staff with administrative tasks such as wider communications, periodic reporting, meeting and travel requests, case filing, and record-keeping on a daily basis.

• Analyzed data inputs to produce robust estimates of real-world activities and metrics through clear and succinct official reports, publications and media releases using statistical software such as SAS EG and MS Excel.

• Curated, aggregated and disaggregated data; and managed metadata using appropriate data standards and data management practices.

• Managed the transition of two surveys from a legacy system to a new platform at Statistics New Zealand, liaising with and coordinating input from the information technology, subject-matter experts, and transition teams to complete the project before deadline.

• Assessed operational and financial impacts of existing and proposed collection designs.

• Managed accounts and relationships with clients and data suppliers.

Updated and maintained the business register with business births and deaths information on a daily basis in an accurate and timely manner.

Initiated and implemented several improvement projects resulting in financially measurable efficiency gains.

Provided first-line response to incoming client inquiries and investigated service failures.

Managed relationships with clients, multi-tasked, and managed competing priorities daily to meet Service Partnership Agreements for internal functional teams.

Assisted with the administration of the contact centre by scheduling meetings, arranging travel, taking meeting notes, record keeping, and training new staff as required.