Lucas Tomaz Boto

About the Candidate

SUMMARY
Bilingual (Portuguese and English) dedicated professional with experience as student and user of statistics at university and public institution in order to meet demands and study systematic problems. Administrative Assistant with years of experience resolving complex building strong customer relationships, driving brand loyalty and increasing customer engagement.

EDUCATION
Bachelor Degree in Economics – Federal University of Ceara (Aug ’2015 – Jul ’2019)
Business Administration (Diploma) – Toronto School of Management (Sep ’2021 – Dec’2022)

PREVIOUS PROFESSIONAL EXPERIENCE
Federal University of Ceara – Teaching assistant (Statistics II) (Aug ’2017 – Jul ’2018)
– Assistance to students of the Statistics II module;
– Organization and teaching of extracurricular classes with the purpose of clarifying doubts;
– Application of tests.

Cagece – Statistics intern (May ’2016 – Jul ’2018)
– Analysis and construction of database referring to frequencies of problems in machineries;
– Reporting monthly;
– Presentations of results and analysis in meetings using Pareto’s charts;
– Construction of information collection methodology for unified database;
– Use of program R, Rstudio and Libre Calc.

EARLY PROFESSIONAL EXPERIENCE
Sherwin-Williams – Sales associate (Feb ’2022 – May ’2023 )
– Assisting customers in person and over the phone by determining needs and presenting appropriate products and services;
– Ensuring that sales transactions are completed accurately and maintaining accurate work order files and formulas;
– Pulling appropriate products from the sales floor or warehouse and tinting and mixing them to customer specifications;
– Stocking shelves and setting up displays, cleaning store equipment, and loading
and unloading trucks.

Bradesco S.A. – Administrative Assistant (Jul ’2018 – Jul ’2021)
– Customer Service; Drafting and organizing updating customer documents and files;
– Solving problems, complaints and requests;
– Organizing and and reviewing invoices; Paying and organizing bills;
– Credit analyzing, processing card deposits, cash applications, money drafting, approving or disapproving loan applications and other banking transactions;
– Opening accounts and plans; Editing and formalizing contracts;
– Managing, account records; Cash handling; Phone support; Negotiating debts and loans.
– Initial customer service, and counseling; Orientation of corporate and individual clients for credit and investment and maintenance of commercial relationships.

BUSINESS EQUIPMENT AND COMPUTER APPLICATIONS
MS Excel; MS PowerPoint; MS Windows; MS Word; Google Docs; Google
Drive; Google Forms; Google Slides; Google Sheets; Google Meet; Libre office; R; Stata.

PERSONAL SKILLS
Flexibility; Accurate; Team player; Reliability; Organized; Anticipates Needs; Ability to multitask; Easy-going; Attention to details.

ARTICLE PUBLICATION
Social capital in Brazil: an analysis of its determinants
Link: https://interacoesucdb.emnuvens.com.br/interacoes/article/view/2959

Status in Canada: Permanent resident