Lizet Rosales

About the Candidate

Dedicated Administrative Assistant with more than 10 years of experience in both front and back roles within administrative and customer support functions. Skilled in strong interpersonal, communication and organizational abilities

PROFESSIONAL SKILLS AND EXPERIENCE

Reception / Office Administration

·       Experienced in proofing and editing documents, records management (electronic and paper), data entry, and general office duties

·       Provided exceptional customer service and ensured customer needs were met during office visits, answered and redirected telephone calls, and booked appointments

·       Created/typed legal documents, maintaining calendars while tracking deadlines

Data Entry & Bookkeeping

·       Drafted and edited routine correspondence, file memos and standardized department filing system to enable clerical staff to locate information easily

·       Transcribed dictation and reviewed/prioritized all incoming mail

·       Developed spreadsheets and managed accounts payables receivables to maintain control of the agreements and contracts of the Public Organization

·       Performed database entry  and calculated daily sales while working as store manager at Dollarama

·       Assisted with procurement duties processing accounts payables and accounts receivables

·       While operating a coffee franchise, effectively managed all planning, budgeting, bookkeeping and organization activities

PROFESSIONAL SKILLS & EXPERIENCE

Customer Service & Communication

·       Acted as complaint resolution point, solving even the most complex of difficulties quickly and efficiently to the satisfaction of all involved

·       At Legal Firm, communicated effectively with clients, attorneys, court personnel, law clerks, and judge

·       Demonstrated extensive knowledge in retail management, including maintenance, security, purchasing, merchandising, administration, bookkeeping, warehousing, and distribution while working at Dollarama and Bionic Sports Nutrition

·       Maintained heavy call volume and calendars

WORK EXPERIENCE

Assistant Team Manager        Dollarama, Canada                                               2022

Landscaper                              Local Gardening Services, Canada                      2021

Legal Assistant                       Law Firm, Mexico                                                    2016

Store Manager                        Bionic Sports Nutrition, Mexico                           2011

Sales Associate                       Bershka, Mexico                                                       2009

Store Manager                         Euro Choice Coffee Franchise, Mexico               2007

EDUCATION

Bachelor’s Law Degree           Enrique Diaz de Leon University, Mexico         2013