About the Candidate
Larry Litunda Amboye
Ottawa, Ontario, Canada larrylitunda@gmail.com 3437772096
SUMMARY
Highly motivated Business Administrator/Manager with 4 years of extensive experience in operations management and business administration. Proven track record of delivering exceptional customer service while managing a team of diverse professionals. Seeking an opportunity to leverage my skills and expertise to drive business growth at my next organization.
EXPERIENCE
Truck Driver Contractor
Swift October 2023 – Present, Ottawa, ON
· Managed a personal delivery schedule of over 12 orders per day, ensuring the timely and safe arrival of goods, and maintained a customer satisfaction rate exceeding 98% across various routes.
· Collaborated with shipping and receiving staff at various companies to locate, load/unload and deliver products to their customers.
· Performed daily pre trip and post trip inspections ensuring the truck is in good condition.
· Ensured up to date truck documents such as CVOR, insurance and driver logs.
Canada Post Contractor
T-Empros Transportation April 2023 – Present, Ottawa, ON
· Safely drive a Truck to Canada post loading docks for delivery of monos.
· Adhere to all traffic laws, safety guidelines, and company policies and procedures to ensure a safe working environment.
· Perform routine vehicle inspections and maintenance to ensure the vehicle is in good working condition.
· Maintain accurate records of deliveries, including proof of delivery, mileage, and fuel consumption.
· Plan and organize delivery routes to optimize efficiency and meet delivery deadlines.
Kitchen Supervisor
Tim Hortons November 2021 – March 2023, Richmond, Ottawa
· Supervised team of 5 kitchen staffers while actively engaging with customers and preparing/ serving meals.
· Enhanced kitchen efficiency and productivity by 25%, developed crew schedules to ensure adequate staff coverage and reduced food costs by 20%.
· Created training materials and onboarding programs to ensure efficient training of new staff members.
· Ensured proper shift changes and took responsibility for closing procedures/ kitchen clean up.
· Maintains kitchen staff performance records and conducts weekly meetings to ensure maximum operational efficiency.
Cashier
Tannis Food Distributors May 2018 – December 2019, Ottawa, ON
· Processed an average of 130 customers daily and maintained accuracy in the reconciliation of cash drawers at the end of each shift.
· Regularly met and exceeded sales targets, averaging 5% above set goals.
· Developed and maintained collaborative relationships with customers to increase satisfaction and sales.
· Utilized strong problem-solving and organizational skills to efficiently resolve customer service issues.
· Resolved customer complaints in a professional manner and following company policies.
· Collected customer feedback to report back to management and identify areas for improvement.
Business Manager
Ultimate Communications June 2016 – August 2017, Nairobi, Kenya
· Oversaw the customer service team to ensure delivery of the highest standards of customer service, resulting in a 97% satisfaction rate.
· Planning and preparing monthly budgets for the company and allocating funds to facilitate daily operations.
· Managed the day-to-day operations of the department to ensure all goals and deadlines were met.
· Coordinated with stakeholders, both internal and external, to ensure smooth operations and efficient workflow.
· Generated monthly performance reports for the directors, providing key insights into staff performance and organizational effectiveness.
· Provided cost-effective solutions to minimize expenditures.
· Collaborated with IT team to help troubleshoot technical issues for customers providing solutions and reducing resolution time.
· Ensure compliance with regulatory requirements and submit annual tax returns for the company.
EDUCATION
International Business Management
Algonquin College • Ottawa, ON • 2018
Bachelor Of Commerce
Minor in Finance • Strathmore University • Nairobi, Kenya • 2016