Jean Claude

About the Candidate

BACKGROUND SUMMARY

●        Bilingual office administrator/projects coordinator who enjoys working in dynamic and fast-paced environments, managing multiple priorities, meeting deadlines, and learning new skills

●        Ability to listen, ask probing question to retain customers and tactfully respond to client enquiries and complaints,

●        Ability to work independently and in team settings with passion for service excellence and client satisfaction,

●        Solid knowledge of clerical and general office procedures and proven administrative experience of working more than 16 years in community based non-profit organizations, NGOs, call center, microfinance programs and educational organizations in executive role and as an agent for management of a Non-Profit organization’s account and recruitment program

●        A cute attention to details, analytical thinking, decision-making, problem-solving and effective management skills. Administrative assistant skills include performing secretarial and administrative duties, executive support to the board of directors,

assisting the office with creating presentations, producing documents, designing, and editing presentations canvas models, doing research of innovative idea for renovating the programs and projects development,

strategic partnership and fundraising, accounts management on social networks and medias groups, public speaking, seminar & conference planning, preparing minutes of meetings, hosting events, gatherings and animating the Executive meetings with the Board members of Directors and General Assembly, training the staff, the groups, and volunteers by ensuring that all support activities necessary for the Human Resources Division are carried out in an efficient and timely manner. Other skills include technical writing, telephone and email communication skills, recruitment, web contents creation, etc.

●        Exceptional experience in customer service representative support, providing customer service, assess client’s needs and liaise with service providers, partner organizations and other stakeholders and staff in support of office management

●        Approachable team player with a reputation for establishing good working relationships with a range of different people, young people, and engaging communities, and handling all matters with integrity.

●        Excellent digital marketing and computer skills with knowledge of Windows, MS office, video conferencing (Zoom, skype, Gmeet, Microsoft teams, virtual classroom)

●        Knowledge of conducting research and new products development by using user research process and designing strategies,

●        Strong computer skills Microsoft office suite (MS word, excel, PowerPoint,), creative presentation software in Canva models and Cloud based web platform Organization administrative support skills,

●        Digital marketing skills and knowledge of social networking strategies, media strategies, e-commerce, ICT policy, risk prevention, and using video conferencing tools (Zoom, skype, Gmeet, Microsoft teams, virtual classroom)

●        Experience in new products development and innovative software engineering process from scratch for educational institutions (Edtech) or schools, and microfinance institution or (Fintech) : High  capacity for imagination of the cases to identify problem/ business ideation, and propose solution,  strategic planning, conducting user persona research, legal documents, analyzing and synthesizing information, and features identification,  user flow, wireframe, high fidelity designs contents analysis skills,  designing User interface (UI) and User Experience (UX) skills and testing solutions,

●        Fluent in English, French, Kirundi, Swahili, and in Kinyarwanda asset to make difference in programs for multicultural clients