Idriss Bouchara

About the Candidate

IDRISS BOUCHARA

Pharmaceutical Distribution and E-commerce Operations Manager

 Professional Profile

Dynamic and results-oriented manager with extensive experience in pharmaceutical distribution, e-commerce, and health and wellness retail management. Proven track record in operational planning, inventory management, and leading high-performance teams. Dedicated to providing excellent customer service and optimizing business processes to drive growth.

Soft Skills

• Leadership: Motivating and directing teams.
• Effective Communication: Clear and open transmissions.
• Problem-Solving: Quick identification of solutions
• Adaptability: Rapid response to changes.
• Time Management: Effective planning and meeting deadlines
• Collaboration: Teamwork and cooperation.

Professional Experience 

Operations Service Manager                                                                                            January 2022 – May 2024 REPHAK – Kenitra

• Directed daily operations across multiple departments, ensuring efficient task allocation and workflow.
• Conducted regular meetings to enhance team performance and streamline processes.
• Managed vehicle fleet logistics, resulting in a 15% reduction in fuel costs.
• Recruited and trained staff to meet operational needs, improving overall team productivity.

Online Sales and FBA Management Team Leader                                                     January 2018 – September 2021 Amazon Europe – SAE Trading – Kenitra

• Developed and implemented e-commerce strategies, increasing online sales by 30%.
• Designed and maintained an optimized e-commerce platform.
• Managed administrative tasks, ensuring smooth daily operations.
• Participated in recruiting and training new employees, contributing to team growth and development.
• Oversaw online payment systems and customer service operations, enhancing customer satisfaction.

Health and Wellness Retail Manager                                                                                     April 2013 – September 2017 Paramédical Services – Kenitra – CDI

• Optimized inventory management, reducing stock shortages by 20%.
• Reorganized store layout to improve customer experience and increase sales.
• Analyzed competitor strategies, implementing successful marketing campaigns that boosted sales by 30%.
• Trained and supervised new employees, fostering a collaborative and efficient work environment.

Education

Master’s Degree in Biology                                                                                               October 2003 – September 2009
Institute of Genetics, University of Cologne – Cologne

High School Diploma in Experimental Science                                                                  September 1996 – June 1998
Ibn Zaydoun High School – Sidi Yahia Gharb

Equivalence

Canadian Equivalence (WES): Bachelor’s and Master’s Degree                                                            April 14, 2022

Technical skills

• Microsoft Office Suite: Word, Excel, PowerPoint
• E-commerce Platforms: Amazon FBA, Shopify
• Amazon FBA Tools: Campaign Manager, Sponsored Products, Keyword Search Tools (Helium 10, Jungle Scout)
• Inventory Management Systems
• Computer Hardware and Software Management
• Photo Editing: Adobe Photoshop, GIMP

Languages

• Arabic: Native
• English: Proficient
• French: Fluent
• German: Fluent