Dipti Razdan

About the Candidate

DIPTI RAZDAN

razdandipti@gmail.com | www.linkedin.com/in/DiptiR | Ottawa, Canada

CAREER PROFILE

Dynamic  Education  and Program Manager with years of experience crafting comprehensive strategies for self-serve and enterprise businesses. Collaborates with technical experts to design engaging end-user experiences. Proven in establishing cross-functional relationships, streamlining content sources, and delivering impactful education content. Skilled in using various mediums like graphic design, video, and AI. Results-driven, adaptable team player committed to continuous improvement.

 

WORK EXPERIENCE

Program Manager                                                                                                                       Sept 2022 – Jan 2024

Concordia Bootcamps, Quebec, Canada

·       Spearheaded end-to-end program management in an agile format, ensuring seamless delivery and collaborating cross-functionally.

·       Developed and managed engaging learning programs for diverse audiences, aligning with business objectives.

·       Utilized blended learning approaches, incorporating formal, social, peer, and adoption elements for program design.

·       Collaborated effectively with Subject Matter Experts, ensuring the development of relevant learning assets.

·       Created program support materials, validated programs with key stakeholders, and made adjustments based on feedback.

·       Led recruitment efforts for field Trainers and Coaches, enhancing the overall program effectiveness.

·       Collaborated with the Learning & Development Operations team to plan, execute, and track the impact of learning programs.

·       Thorough experience in Learning & Development roles within the educational technology domain.

·       Collaborative team player with experience working effectively with sales, technical, and management teams.

·       Ability to build and maintain relationships with internal clients, ensuring seamless collaboration.

·       Proven self-starter, demonstrating initiative and autonomy in managing learning programs.

·       Demonstrated willingness and drive to learn and develop, staying abreast of industry best practices.

 

Web Development Instructor                                                                                                        Jan 2022 – Aug 2022

Concordia Bootcamps, Quebec, Canada

·       Provided personalized guidance to students and collaborated on content development.

·       Delivered engaging lectures on various topics, utilizing student feedback for continuous improvement.

·       Maintained clear documentation for evolving topics and developed code snippets and training.

 

Python Subject Matter Expert / Program Manager                                                                     Feb 2022 – Mar 2022

Summit2, Winnipeg, Canada

·       Fostered inclusivity by making the course content accessible and understandable for learners with diverse backgrounds and skill levels

·       Developed instructional materials that facilitated effective learning experiences for individuals who are new to coding

·       Ensured that the course materials were easily accessible and engaging for a wide range of audiences, particularly those with beginner-level coding skills.

 

Program Manager – Coding                                                                                                          Aug 2020 – Mar 2021

Hippocampus, Brampton, Canada

·       Designed developed and managed an online course, ensuring its smooth implementation and delivery

·       Created visually appealing assets, graphics, coding exercises and presentations to enhance the learning experience for beginners in coding

·       Act as a coach and mentor, providing guidance and support to students as they progressed through the course

·       Updated and maintained curriculum materials such as slide, problem sets, documentation and projects to ensure their relevance and effectiveness

 

Applied Technology Teacher – Electrical                                                                                     Aug 2011 – Jul 2014

Institute of Applied Technology, Abu Dhabi, UAE

·       Instructed students in the theory and practical aspects of Electrical and Computer based subjects.

·       Developed and administered tests and assignments to evaluate student understanding of coursework and lecture materials

 

Lecturer – Electronics and Communication Engineering                                                         Sept 2006 – Oct 2010

Chandigarh Engineering College, Punjab, India

·       Instructed students in the theory and practical aspects of Electrical, Electronics & Computer based subjects

·       Assumed responsibility for creating class schedules, ensuring effective organization and allocation of resources for student learning

 

TECHNICAL SKILLS

·       Project Management Tools: Proficient use of Asana and Trello for end-to-end program management in an agile format.

·       CRM (Customer Relationship Management): Familiarity with HubSpot for managing interactions with key stakeholders and external partners.

·       Data Analysis: Strong analytical skills using Microsoft Excel and Google Sheets to collect and analyze data for continuous program improvement.

·       Collaboration Platforms: Expertise in Microsoft Teams, Slack, and Discord for fostering collaboration among global team members and facilitating communication.

·       Video Operations Tools: Experience with Vimeo, YouTube Studio, or similar tools for overseeing video content, providing guidance, and ensuring high-quality program delivery.

·       Learning Management Systems (LMS): Knowledge of LMS like Moodle, Thinkific, and Canvas, enabling the effective design and implementation of digital learning models.

·       Communication Platforms: Proficient use of Zoom or Microsoft Teams for virtual meetings, ensuring effective communication with stakeholders across various geographies.

·       Document Collaboration: Experience with Google Workspace or Microsoft Office 365 for seamless document collaboration, essential in designing program support materials and curriculum elements.

 

EDUCATION & CERTIFICATIONS

·     Humber College, Canada                                                                                                                            Ongoing

Adult Education Certificate

·     Udemy, Canada                                                                                                                                            Feb 2023

The Complete Train the Trainer Bootcamp

·     Udemy, Canada                                                                                                                                            Dec 2022

Instructional Design for eLearning

·     Carleton University, Ottawa, Canada                                                                                      Feb 2021 – Aug 2021

Full Stack Web Development Certificate

·     Birla Institute of Technology and Science, Dubai, UAE                                                        Feb 2013 – Jan 2015

Masters in Microelectronics Engineering

·     Chandigarh Engineering College, Punjab, India                                                                     Aug 2002 – Jul 2006

Bachelors in Electronics and Communication Engineering