COMFORT OBIM

About the Candidate

COMFORT OBIM

(613) 301 2135

comfortobim@gmail.com
Ottawa, Ontario

 

SUMMARY OF QUALIFICATIONS
•       Occupational health and safety officer with formalized training in the sector and experience working as a safety manager in residential building renovation and as part of the human resource team with the Senate of Canada.

•       Vast customer service experience in retail and the banking sector.

•       Background in updating and developing health and safety policies, providing training, and overseeing the Joint Health and Safety Committee (JHSC).

•       Understanding of the Occupational Health and Safety Act (OHSA), and Workplace Safety and Insurance Act (WSIA) requirements among others.

•       Advanced written and oral communication skills with exceptional ability to actively listen.

•       A natural leader with strong critical thinking, problem-solving and people skills who is open to and respects diverse personal opinions and supports the fair treatment of others.

•       Experience developing, fostering and maintaining cooperative working relationships with internal and external stakeholders such as technicians, contractors, team leaders, managers, and clients.

•       Bright, creative thinker and resilient professional who adapts quickly to changing circumstances in fast-paced environments.

•       Proficiency in Microsoft Office, including Excel, Word, Outlook, and PowerPoint among others.

WORK HISTORY
Occupational Health and Safety Manager                               April 2022 – October 2023

Rite-Way Renovations Ottawa, ON.

•       Promoted the benefits of implementing health and safety initiatives among employees and management by staying current on OHS industry trends and provided best practice examples to promote the safety culture.

•       Conducted periodic audits of equipment and machinery to ensure they were in proper working conditions and tagged out faulty equipment for repair or replacement.

•       Audited workplace safety programs periodically, ensuring they were effective, up-to-date, and compliant with Regional, Federal and Local Health and Safety Regulations.

•       Performed weekly visits to inspect the job site for unsafe conditions, new hazards, and the effect of control measures. Provided onsite training where necessary and made reports and recommendations to the management.

•       Identified and liaised with third-party training facilitators and registered workers for training programs to address employees’ skills gaps. Kept record of certifications and scheduled refresher training when due.

•       Proactively responded to workers’ and management information requests, providing advice, guidance and recommendations on issues related to workplace health and safety serving as a resource for information and services.

•       Conducted new hire safety orientation.

•       Conducted safety meetings/toolbox talks, which were instrumental in influencing behaviours that promoted safety in the workplace.

•       Handled all workplace incident reports and investigations, analyzed trends, implemented corrective measures and kept accurate records.

•       Maintained all communications and educational material concerning workplace health safety E.g. Safety data sheets binders, Safety boards, posters and warning signs for designated substances. Ensured all relevant posters were updated and kept in a conspicuous area that workers could access easily.

•       Designed, developed, updated, and implemented all safety programs, policies and procedures to ensure compliance with applicable legislation.

•       Created and led the Joint Health and Safety Committee (JHSC) as co-chair, prepared and distributed agenda and meeting notes and supported the implementation of recommendations made during committee meetings.

•       Administered safe return-to-work programs for injured workers and implemented safe working procedures & best practices in conjunction with the company’s policies.

•       Supported all WSIB processes by ensuring completion and submission of Form 7 to WSIB on time. Monitored modified duties, following the Form 8 recommendations.

•       Managed personal protective equipment (PPE) and First aid inventory and promptly ordered refills for items running low.

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Call Centre Representative                                                                  February 2022 – April 2022

Toronto Dominion Bank (TD Bank)

•       Helped over 200 customers by matching products, services, and solutions to each customer’s unique credit card needs and thriving in solving problems effectively at first contact.

•       Listened attentively to understand customers’ needs and provide the right advice and solutions to deliver a satisfactory customer experience while protecting the Bank from risk.

•       Proactively responded to client information requests promptly and accurately, serving as a resource for information and services; maintained records of all activities.

•       Worked with a diverse team by sharing what works and supporting one another to meet more customers’ needs and achieve personal career goals.

 

Customer Care Representative                                                November 2021 – February 2022

Teleperformance

•       Proactively and reactively analyzed customer needs and concerns by researching the client’s history through the customer profile, identified and suggested products that matched their need and improved customer experience.

•       Resolved 250+ weekly customer inquiries via phone and chat, consistently exceeding targets.

•       Documented every customer’s inquiry and complaint, stating specific needs and pain points to improve follow-up – improving customer return by 20%.

•       Provided information on product availability, discounts, and coupons to 250+ customers every week.

•       Helped over 20 customers search for and place orders on products they were interested in each week.

 

Occupational Health and Safety and Wellness Officer (Internship)       July – September 2021

Senate of Canada, Ottawa, ON

•       Collaborated with the health and safety manager to ensure employees’ compliance with health and safety policies by researching and developing guidelines on topics such as slips, trips, falls and lockout, and tag out (LOTO) among others.

•       Pioneered the development of employee wellness programs as part of my final project.

•       Developed an employee wellness survey to understand the safety needs of the team better and tailored the wellness program to these needs thereby, improving the safety culture.

•       Identified partnership opportunities with WSIB case managers and made appropriate referrals.

•       Built strong relationships with co-workers and completed projects before deadlines, which allowed for contributing to the review of the hazard prevention program.

 

EDUCATION
Diploma in Occupational Health and Safety                            September 2020 – September 2021

Herzing College, Winnipeg, MB

Skills Acquired: Hazard Recognition, Management Systems, Worker Health and Wellness,

Ergonomics, Risk Management, Effective Occupational Health and Safety (OHS) Communication,

Documentation and Reporting, OHS Training in the Workplace, Laws and Ethics, Worker’s   Compensation Board and Disability Management, Safety Audit Analysis, and Occupational Hygiene.

 

BSc in Geology                                                                        September 2010 – June 2015

University of Calabar, Cross River State, Nigeria

 

PROFESSIONAL CERTIFICATIONS & TRAINING

•       Confined Spaces in Ontario (Essential Safety Services)                           September 19, 2023.

•       Working at Heights (Essential Safety Services)                                       May 3, 2023.

•       First Aid & CPR/AED level A. (Canadian Red Cross)                              November 5, 2022.

•       Joint Health and Safety Committee Certification Part One & Two (Infrastructure Health & Safety Association (IHSA)                                            June 9, 2022, July 21, 2022.

•       Asbestos Awareness (Walsh Environmental)                                           May 5, 2022.

•       Worker Health and Safety Awareness in 4 Steps. (Ministry of Labour, Training and Skill Development)                                                                             November 9, 2021.

•       Workplace Wellbeing. (AODA)                                                              November 9, 2021.

•       Accident Investigation Certificate, Office Ergonomics Certificate, Business Case for Workplace Wellness Course, Musculoskeletal Disorder Awareness Course (Canadian Centre for Occupational Health and Safety (CCOHS))                          July – September 2021

•       Noise Awareness Training Workplace Safety & Prevention Services (WSPS) August 2021

•       Business Management Certificate Nigerian Institute of Management (Chartered) February – August 2017