Buthinah Elsageyer

About the Candidate

BUTHINAH ELSAGEYER

COMMUNICATIONS SPECIALIST

belsa012@uottawa.ca | (613) 809-3878 | Ottawa, ON K1C 7P7

Summary

• Tech-savvy professional, proficient in digital media platforms and successful marketing strategies for different online channels.
• Implemented strategic ideas to create and distribute content across range of communications channels.
• Maintained open communications and ongoing efforts to create successful media plans.
• Excellent interpersonal communications, organized and ability to work in a fast-paced environment
• Reliable, Time management, Flexible, Team-oriented
• Experience in leadership, Critical thinking, Friendly with positive attitude
• Outstanding communication skills in English, French and Arabic

Skills

• Employee supervision and motivation
• Staff training and development
• Risk management
• MS Office proficient (Word, Excel)
• Recruiting and hiring
• Financial administration
• Project management

• Schedule management
• Website design
• Event planning
• Marketing communications
• Content development
• Data management
• Canva Proficient

Accomplishments

• Led team to achieve 0% shrinkage results, earning recognition from upper management and financial reward.
• Awarded “Top Sales Manager of the month” in October.
• Received financial reward for 4 years for being on the dean’s honor list and maintaining a high GPA.
• Graduated with distinction.

Experience

Eclipse stores Inc | Ottawa, ON

Store Manager

09/2021 – 11/2021

• Oversaw store operations while generating $50,000+ in monthly sales.
• Improved store status by implementing process improvements and identifying performance gaps for corrective action.
• Strengthened workflow productivity by hiring, managing, and developing top talent.
• Oversaw inventory management through cycle counts, audits, and shrinkage control. Achieved 0% in shrinkage for the store.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
• Developed visual floor plans according to the guidelines set by the head office.
• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

University of Ottawa | Ottawa, ON

Content Creator & Digital Designer

05/2020 – 08/2020

• Developed visual content highlighting variety of entrepreneurial notions.
• Designed weekly workshop schedules highlighting upcoming events.
• Created visual personas for different entrepreneurial profiles.
• Illustrated social media graphics featuring common startup terms.
• Customized visual assets showcasing our program coaches and mentors

• Curated content for social media platforms, including Facebook, Instagram, and Twitter.
• Edited photographs and produced graphic design artwork using Canva.

ALDO | Ottawa, ON

Customer Service Representative

03/2019 – 03/2020

• Educated customers on special pricing opportunities and company offerings.
• Used active listening and relationship-building skills to assess customer needs, build rapport and connect with viable solutions.
• Confirmed delivery of orders and troubleshooted missed delivery dates, shortages, and overages.
• Stayed up to date on latest trends in sales promotions, product updates and service changes.
• Escalated customer concerns, store issues and inventory requirements to supervisors

H&M | Ottawa, ON

Retail Sales Advisor

10/2018 – 08/2019

• Greeted each customer and helped in finding requested items, helping boost customer satisfaction and retention.
• Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts, Initiated friendly conversation
• Calculated pricing, applied discounts and collected payments to process transactions.

YMCA | Ottawa, ON

Camp Counselor

07/2017 – 08/2017

• Cultivated effective relationships with campers, parents, and other camp counselors by utilizing active listening and dynamic interpersonal skills.
• Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
• Checked on campers struggling with various social and recreational skills to maintain camper and parent satisfaction.
• Enforced discipline and policies to protect safety of recreational activity participants.
• Coordinated and led group activities for campers and counselors.
• Designed activities to help individuals overcome confidence issues and build strength.

Food Basics | Ottawa, ON

Cashier

08/2015 – 01/2016

• Delivered sales and profit growth through making every customer’s experience unique.
• Operated cash register, collected payments and provided accurate change.
• Maintained a respectful and professional relationship with colleagues and superiors.

Education and Training

University of Ottawa | Ottawa, ON

Bachelor of Arts in Communications and Digital Designs

06/2021

Lester B. Pearson Catholic High School | Gloucester, ON

High School Diploma

06/2017