Ahmad Ali

About the Candidate

Being a resourceful self-starter with courage and confidence to approach customers, I have always managed to provide the ultimate customer service experience by meeting their immediate need, and effectively using the available tools and resources to better ensure delivering the best advice and solution.

Summary of Qualifications
Extensive customer service and customer relations experience in both financial and service industry
Passionate commitment to helping customers, with proven capability in handling client’s objections, while providing them with the alternative solutions that best suit their needs by effectively using the available tools and resources
Digital literacy across a broad range of devices including smartphones, tablets, laptops
Knowledge of using MS Office (Word, Excel and Outlook) and internet
Ability to work under pressure and in a fast-paced environment, always keeping in mind the quality of the service provided
Organization, collaboration & team skills
Verbal & written communication skills in both English and Arabic
Professional Experience

Metro – Ottawa (Sept 2021-present)

Front End Clerk / Part Time

Responsible for money transfers, lottery sales, checking out customers, and making sure all prices match the price advertised

Responsible for the front end running smoothly and efficiently

Greeting customers and processing transactions

Answered questions that both customers and employees have regarding the store

 

Industrial Alliance – Ottawa (Jan 2015-May 2016)

Financial Security Advisor / Part Time
Processed enrolments, cancellations, claims transactions, policy changes and premium payments.
Reviewed insurance applications and verified insurance coverage, premiums paid and other insurance information.
Calculated insurance premiums, pension benefits and annuity payments.
Compiled and maintained claims data, rates and insurance data and records.
Answered enquiries and provided information on insurance products, policies, and services.

 

Capital Taxi – Ottawa (May 2014-May 2016)

Vets Cab – Windsor (Oct 2012-March 2014)

Cab driver

Responsible for utilizing the vehicle that is leased from the cab company to pick up passengers from a specified location and quickly and safely deliver them to their drop-off destination.
Provided professional and courteous service to all passengers. As a part of this customer service, I assisted riders with their luggage, bags, grocery, etc. when they enter and exit the vehicle.
Ensured that passengers have a safe riding experience, by performing routine checks on the vehicle such as measurement of fluid levels and tire inspection and reporting any problems.
Maintained accurate logs of mileage, travel time, fares, and work hours, for payroll and tax purposes.

 

International Academy Health Education – Ottawa (Jan 2008-Aug 2010)

Shiatsu Practitioner / Part Time

Keen interest in the body, health and wellbeing.
Self-awareness and emotional maturity.
Logical approach to problem solving.
The ability to create good working relationships with a range of clients.
The ability to empathize with patients’ circumstances.
Commercial awareness with the ability to develop and run a business.

 

Syrian Embassy – Ottawa (2006-2008)
Counselor Attaché

Gathered information for visa requests, completed forms, and created electronic files for all clients.
Compiled files for approval and notarization.
Interpreted Syria’s foreign policy to the Canadian Government and helped foster friendly political and trade relations.
Made periodic reports on political activities, market conditions, public opinion, and other important matters.
Assisted in planning and developing the Office’s operations and posting expenses and budgets.
Issued passports and visas to foreigners who want to visit Syria.
Promoted Syria business in foreign countries, analyzed and reported on foreign economic trends, and negotiated commercial and economic agreements.

 

Forest City Group Real Estate – Cleveland, Ohio (2000-2001)

Legal Intern

Conducted a researched land development and legal claims.
Reviewed all legal documents, to make sure they are effectively drafted and interpreted.
Advised on minimal liability/legal exposure for the company and researched the implications of legislation and case laws that could impact the business and reported findings back to the head of legal services.

 

Ahmad Ali attorney at law – Damascus, Syria (1995-2000)

General Practice

Interviewed with clients and witnesses, handled other details in preparation for trial.

Prepared legal briefs, arguments, and testimony in preparation for presentation of case.

Prepared business contracts, drafted wills, and other documents.

Performed corporate and real estate law assignments, including negotiations.

 

Education
Investment Funds in Canada Course (IFC). In Progress

Life License Qualification Program (LLQP). Licensed in Dec 2015

Real Estate Council of Ontario (RECO). Licensed in April 2014

Damascus University Law School; Damascus, Syria; Bachelor of Laws June 1995

 

Professional Training / membership/Volunteer

World Skills / Volunteering; Ottawa; Oct 2016-March 2017

Road to Employment & Ottawa Job Matching Network programs

In both programs, I have participated in several job search workshops for newcomers and facilitated the delivery of the sessions through several activities such as: Individual needs assessment, group training, workplace orientation and cross-cultural communications training; in addition to hands-on activities related to resume writing, job interview practice, and professional networking.

 

Harvard Law School; Cambridge, Massachusetts-June 2003

Program of Instruction for Lawyers – Deal Making Analysis

 

Lakeland Community College; Kirtland, Ohio, Spring 2004

Principals of Accounting

Introduction to Business

Windows Introduction

Computer information

Programming

 

Member of Syrian Bar Association-1997

As a part of bar admission, wrote paper entitled “Torts”