AGENT, BOX OFFICE – VISITOR EXPERIENCE

AGENT, BOX OFFICE – VISITOR EXPERIENCE
Competition number: J0824-0366
Department: Box Office
Status: Part-time continuing
Hours: As required: must be available for weekend and holiday shifts, and weeknights shifts. Weeknight shifts start at 4pm. Weekday availability is an asset.
Hourly salary: $21.92 (*2021 rate, as per collective agreement)
Closing date: Thursday, September 12, 2024

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees’ well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Key activities:
Under the direction of the Senior Box Office Coordinator, the Box Office Agent engages with and nurtures relationships with our customers in order to develop long-term loyalty. By handling patron inquiries, helping customers find just the right tickets or subscription package, proactively offering information and items to enhance the customers’ experience, consistently and accurately recording and using key customer data and striving for first contact problem resolution, the Box Office Agent provides gold-standard patron care.
The Box Office Agent also helps with outreach efforts to connect further with our Patrons and performs other administrative activities associated with event promotions and ticket sales.

Required qualifications:
• Fluently bilingual in both official languages;
• High School degree with a minimum of one year of related experience;
• Experience in customer service;
• Experience in dealing with various monetary transactions;
• Strong communication and interpersonal skills;
• Ability to work well under pressure and with a team;
• Ability to follow detailed instructions;
• Strong problem-solving skills, organizational ability, and initiative.
• Familiarity and comfort with a computerized environment;
• Experience in ticket sales is an asset;
• Experience in Microsoft Teams is an asset;
• A past record of satisfactory attendance and punctuality is a requirement*.
*Regular attendance at work is an expectation of employment and an essential part of every job.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
All communication will be conducted through email. Please ensure to have the most up-to-date information on your résumé including your current email address.

The NAC is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.
The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:
Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.
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