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Position Title:      Medical Office Assistant- Safer Supply & OAT Clinic

Classification:     Medical Office Assistant

Department:         Family, Community Health & Harm Reduction

Reporting to:       Manager, Harm Reduction

Type:                    Term 0.4-0.6 FTE (Until March 31, 2023)

*with possibility of extension

Casual positions also available MOA

Pay Band:            $21.32 to $25.66 per hour

Application Deadline:   Wednesday, August 31st, 2022 at 5:00 PM EST




About Us

We are the Somerset West Community Health Centre (SWCHC), a non-profit, community-governed organization that serves over 16K clients annually.  We provide a wide range of health care services such as primary health care, health promotion, community development, mental health and harm reduction.  We are deeply connected to the communities we serve.  We make our work meaningful for our community by striving to ensure that our team reflects the community we serve. We work within an anti-racism, anti-oppression framework that acknowledges systemic racism exists and seeks to ensure that systems are fair and equitable for everyone.


The Safer Supply Ottawa Initiative is a collaborative pilot being offered through partnerships with various agencies in Ottawa. This initiative will provide low barrier and rapid access to pharmaceutical opioids to people who use drugs in Ottawa as an alternative to the contaminated illegal drug supply. The goal of this pilot is to reduce the risk of overdose and other harms caused by the current toxic drug supply while re-engaging and rebuilding trust with those involved in the program and the health care systems. In addition to the safer supply program the clinic at SWCHC offers all Opioid Agonist Treatment options as well as full wrap around care and support for people who use drugs.


Position Description

SWCHC is looking for an experienced Medical Office Assistant to work within our Harm Reduction Team to support the Safer Supply Ottawa Initiative pilot and OAT Clinic. Responsibilities include, but are not limited to, scheduling clients, appointment registration, answering phones, maintaining medical files, requesting ROI’s from other OAT clinics, support with urine sample collection and testing, communicating with other sectors involved in client care (justice system, health care systems…etc).


It is imperative that the person selected for this position is both familiar and comfortable working with individuals who are actively using substances and may be in various states of intoxication or withdrawal.


Position Requirements

●        Medical office assistant diploma an asset

●        Experience working with clients who are active substance users

●        Comfort working with EMR’s and paper charts

●        Must be comfortable working independently and as part of a team

●        Knowledge and commitment to harm reduction practice

●        Strong interpersonal skills

●        Able to work effectively in an interdisciplinary environment

●        Excellent communication skills

●        Excellent computer skills

●        Training in substance abuse, mental health and/or opioid agonist treatments considered an asset

●        Personal experience with substance use considered an asset

●        Successful criminal reference check, vulnerable sector

●        English and French preferred, other languages an asset

Please submit your resume and cover letter as one document to:


**It is the policy of SWCHC to require COVID-19 immunization for all employees, volunteers, students, and contractors, including those who do not work on site with the following exceptions: Persons with a medical reason that prevents them from being vaccinated against COVID-19; Persons with other reasonable considerations pursuant to the Ontario Human Rights Code that restrict them from being vaccinated against Covid 19 vaccination.**


Somerset West Community Health Centre is an equal opportunity employer who values the diversity of individuals in our programs and services.


We welcome and encourage applications from members of Indigenous, Black and racialized communities, Two-Spirit, nonbinary, LGBTQ+ people; people with disabilities; and members of other equity seeking groups. Applicants are encouraged to share accessibility needs in the application process, and every attempt will be made to accommodate them.


Due to the high volume of applicants, we can neither confirm receipt of nor respond to inquiries regarding your application. Only candidates selected for an interview will be contacted.



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