INFRASTRUCTURE SUPPORT TECHNICIAN

Competition number:              J0322-0153

Department:                             IM/IT

Status:                                     Full-Time continuing

Hours:                                      Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)

Annual/hourly salary:               $55,600 – $72,000 (position with benefits and pension plan)

Closing date:                           September 5, 2022

Equity, Diversity and Inclusion:

It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

 

COVID-19 Pandemic

The incumbent will be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic.  All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.

The NAC recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon receipt of written confirmation that the selected candidate has been fully vaccinated. Certified medical conditions will be accommodated as well as exemptions based on established religious objections.

The above information will be filed in keeping with the Privacy Act.

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada. One that embodies our slogan and loudly proclaims that Canada is our stage.

Key activities:

Reporting to the IM/IT Operations Director, the Infrastructure Support Technician provides technical support in the implementation, integration, and maintenance of components of IT infrastructure and operations. The incumbent also provides technical support and client service to technology users within an assigned portfolio.

·         Provides technical support by assessing and resolving service requests, such as those with workstation hardware/software, mail or internetwork routing, LAN/WAN services, and cabling and peripheral equipment problems; escalates or follows up on outstanding client issues as required.

·         Installs, configures, monitors, and tests components in the computing environment.

·         Produces basic system documentation, reports, and correspondence on computer problem identification, resolution, and monitoring activities.

·         Performs routine monitoring activities of systems and equipment performance.

·         Supports backup and recovery processes and procedures.

·         Participates as a member on projects as required.

·         Under guidance, troubleshoots problems (typically reported by clients or revealed by monitoring tools) to resolve common network, hardware and software issues and configures, installs, and tests hardware and software in a computing environment to ensure that they work properly and meet user requirements.

·         Troubleshoots typical problems and implements technical solutions by applying established diagnostic processes. Guidance is available from user guides, technical manuals, departmental solution logs, and more senior IT staff.

·         Atypical or complex issues are referred to more senior IT staff.

·         Completes assigned work and prioritizes service calls and ad hoc requests.

·         Participates in work teams, project teams or committees. There may be a requirement to demonstrate procedures, processes, standards, and tools to new team members.

·         Logs problems and solutions into a tracking system and produces incident reports and other routine documentation as required.

Required qualifications:

Post-secondary diploma/degree in technology, IT, computing, or a related discipline or comparable work experience.
·         Knowledge of the theories, principles and practices of technology infrastructure, systems configuration and administration, operating systems, network systems and diagnostic techniques is required to provide effective support of the department’s IT infrastructure.

·         Knowledge of the standards and methodologies (including performance standards, capabilities, and limitations) of hardware, software and various operating systems used in large-scale mainframe and distributed computing environments is required in order to support the configuration, installation, security, performance and functionality of the computing environment and for the identification, diagnosis, and resolution of straightforward hardware, software and network-related problems.

·         Knowledge of backup and recovery processes is required to protect data from loss.

·         Communication skills are required to ask questions and obtain information from users, such as the description of their problem, to diagnose likely causes and provide information on the resolution steps;

·         Bilingual in both official languages is an asset.

Who can apply:

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your resume including your current email address.

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please submit your cover letter and resume online through our ‘Careers Opportunities’ website at https://nac-cna.ca/en/careers.

 

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