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Competition number:              J1122-1100


Department:                             Operations


Status:                                     Full-Time continuing


Hours:                                      35 hours per week


Annual salary:                          $93,800 – $138,300 (position with benefits and pension plan)


Closing date:                           December 11, 2022


Anticipated start date:             Asap



Equity, Diversity and Inclusion:


It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.


COVID-19 Pandemic


The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic.  All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.


Resulting from the COVID-19 pandemic, to ensure the safety of all NAC employees, and in keeping with Ottawa Public Health (OPH) guidelines, it is recommended that while working from the NAC employees should wear masks. Whether individuals decide to wear a mask or not, we thank you for being respectful of others’ choices. Additionally, it is recommended to follow OPH guidelines on workplace preventive practices, (such as distancing, masking when distancing is not possible, ventilation, cleaning, workplace testing, and screening programs) to help prevent transmission.


On occasion, the NAC may impose the wearing of masks and the enforcement of rapid testing should it be deemed reasonable and necessary to do so.


Please know that although we remain under a declared pandemic, events and activities are gradually returning to the building. Consequently, staff members are expected to return to the workplace as required, or perform a combination of remote work and work from the National Arts Centre (NAC). Your direct supervisor will provide guidance and information related to the NAC’s Hybrid Work Policy.


Introducing the National Arts Centre


The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.


Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.


Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada, one that embodies our slogan and loudly proclaims that Canada is our stage.


Key activities:


As a member of the senior team, the Associate Director will support the Executive Director, Operations and Security to identify priorities, and drive best practices in the implementation of maintenance projects, security functions and garage operations. The incumbent will ensure compliance with applicable federal and provincial laws and regulations, Treasury Board directives and NAC By-Laws, Policies, and procedures. The Associate Director will be responsible for the development and implementation of project controls and reporting in regard to all building systems maintenance projects.


The Associate Director is responsible for leading and developing a strong team and establishing and maintaining successful internal and external relationships. The incumbent will value the dynamics of the artistic environment and work closely with all of the NAC’s departments to effectively deliver projects to enhance the visitor experience and artistic presentations. The incumbent will be a hands-on self-starter who exhibits a proactive mindset with excellent communication, relationship-building and influencing skills, and the ability to effectively manage through change and growth.


Duties and responsibilities include, but are not limited to:


·           Leading all aspects of the Operations team’s annual maintenance projects implementation plan;

·           Providing leadership and support to the Manager, Security Services, to ensure the physical security of the NAC building, its employees, artists and visitors;

·           Providing leadership and support to the Manager, Parking Services, to ensure the smooth functioning of the garage;

·           Providing support to the Associate Director, Technical Services on an as-needed basis, to ensure the efficient implementation of Capital Projects;

·           Providing support to the Associate Director, Maintenance on an as-needed basis, to ensure the efficient implementation of various maintenance programs;

·           Supporting the Executive Director in ensuring that the Department’s priorities, criteria and objectives are captured, defined and integrated into the Corporation’s strategic and operational plans;

·           Supporting the Executive Director in maintaining strong working relationships with all internal stakeholders as well as various government departments;

·           Developing and implementing operational best practices and continuous improvement;

·           Developing, maintaining, and improving systems of internal controls and business processes;

·           Identifying key operational information and metrics to drive performance and decision-making while developing opportunities for improved business performance;

·           Working with the Corporation’s Finance Department to maximize the returns on funds invested in projects, while preserving capital by minimizing risk;

·           Supervising a team of unionized employees, and managing external contractors and consultants;

·           Supporting and providing input to the labour negotiation process, as well as dealing with highly confidential and sensitive labour relations matters, staffing, facilities and legal issues affecting NAC services, operations and resources;

·           Providing input to the identification, analysis, and reporting of operational risks to be included in corporate risk management tools.



Required qualifications:


·           University degree in a related field of study such as Engineering or Architecture, or equivalent;

·           A minimum of eight (8) years of progressively responsible experience in building operations, project management, and asset management;

·           Experience in roles requiring a high level of analysis, judgment, and confidentiality;

·           Excellent hands-on knowledge and recent experience with respect to managerial responsibility for project implementation, strategic and business planning techniques and risk analysis;

·           Strong analytical and strategic thinker that enjoys fast-paced, dynamic environments that require flexibility and a capability to adapt quickly to change;

·           Strong attention to detail;

·           Understanding of the sensitivity required when working in a creative environment;

·           Demonstrate a commitment to the NAC mission and ability to deliver an exceptional level of service and partnership: provide support and training to staff to build awareness within the organization;

·           Excellent communication skills and ability to work well with members of senior management, as well as with trades and sub-contractors;

·           The ability and confidence to work with several levels of government, in particular, the Federal Government;

·           Excellent language skills in either English or French, with at least a basic proficiency in the other language;

·           Previous experience in the entertainment, hospitality, and performing arts would be an asset.


Who can apply:


Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.


All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your résumé including your current email address.


If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.


The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.


While we appreciate all applications, only those selected for an interview will be contacted by us.



How to apply:


Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at






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