Competition number: J0922-0066
Department: Visitor Experience
Status: Full-Time Term – 2 years term;
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Hourly salary: $26.83 (position with benefits and pension plan)
Closing date: October 9, 2022
Anticipated start date: October 31, 2022

Equity, Diversity and Inclusion:
It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

COVID-19 Pandemic
The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic. All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.
Resulting from the COVID-19 pandemic, to ensure the safety of all NAC employees, and in keeping with Ottawa Public Health (OPH) guidelines, it is recommended that while working from the NAC employees should wear masks. Whether individuals decide to wear a mask or not, we thank you for being respectful of others’ choices. Additionally, it is recommended to follow OPH guidelines on workplace preventive practices, (such as distancing, masking when distancing is not possible, ventilation, cleaning, workplace testing, and screening programs) to help prevent transmission.

On occasion, the NAC may impose the wearing of masks and the enforcement of rapid testing should it be deemed reasonable and necessary to do so.

Please know that although we remain under a declared pandemic, events and activities are gradually returning to the building. Consequently, staff members are expected to return to the workplace as required, or perform a combination of remote work and work from the National Arts Centre (NAC). Your direct supervisor will provide guidance and information related to the NAC’s Hybrid Work Policy.

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.
Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.
Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada, one that embodies our slogan and loudly proclaims that Canada is our stage.

Key activities:
Reporting to the Associate Director, Visitor Experience, and working closely with the Senior Coordinator, Ticketing System & Database and the Coordinator, Ticketing System & Financial Data, the incumbent is responsible for a range of duties associated with the database and the sale of tickets and subscriptions. The responsibilities include, but are not limited to the following:
• Ensure the accurate and complete recording of key customer data points for each transaction;
• Ensure the accuracy of operational processes such as ticket and subscription processing on the ticketing system;
• Look to streamline ticketing and operational processes where possible with the aim to help colleagues better manage their workload, time and priorities more efficiently;
• Compile, sort and verify the accuracy of data from other sources before it is integrated into NAC CRM platforms;
• Co-ordinate data requests and preparation of data for promotional and joint marketing initiatives such as acquisition and retention campaigns, seat sale, surveys and reports;
• Co-ordinate data requests and preparation of data for promotional and sales initiatives of one-off programming campaigns such as Festivals, price code and promotion creation, point of sale testing and quality assurance;
• Assist with the management and integrity of the NAC Box Office CRM database;
• Work collaboratively with and assist the Box Office Program Specialists including receipt of subscription orders, processing of payments, allocation of seats, quality assurance, printing and mailing of tickets and financial reconciliation;
• Liaise with other NAC departments and outside companies;
• Prepare monthly, weekly, daily and custom reporting; and
• Other additional responsibilities as required, may include occasional supervisory duties.

Required qualifications:
• Secondary School diploma and three (3) years experience of related experience or an equivalent combination of education and experience;
• Advanced level in Windows environment and its programs; MS Office Suite and the use of Internet – Strong understanding of, and ability to use, spreadsheets;
• Extremely detail oriented with excellent documentation skills;
• Sound organizational and time management skills and the ability to evaluate, prioritize and manage a variety of competing demands and activities simultaneously;
• Ability to work under pressure in an energetic and fast-paced environment and deliver accurate results quickly to stay ahead of the business needs;
• Good communication and interpersonal skills to work effectively with team members and clients and the ability to work as part of a team as well as independently;
• Ability to solve problems with minimal supervision;
• Proactive approach to work;
• Fluently bilingual in both official languages (verbal and written);
• Basic understanding of HTML an asset;
• A past record of satisfactory attendance and punctuality is a requirement.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your résumé including your current email address.

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.
The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:
Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.
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