What’s the ask?

The Administrative Support Clerk is responsible for ensuring the prompt management of the external and internal mail. The successful candidate will assist with opening, sorting and distribution of incoming mail and faxes as well as scanning and indexing daily mail. The Administrative Support Clerk will also be required to provide support to the reception.

Specifically, the Administrative Support Clerk will:

Possess outstanding interpersonal skills to provide an exceptional level of Customer Service to internal and external stakeholders
Foster a strong working relationship within the team, department, and organization
Able to multi-task and problem-solve, knowing when redirection is needed
Assure proper sorting, distribution, and handling of incoming correspondence
Monitor multiple inboxes for required printing, scanning, and indexing
Audit scanned documents regularly for quality assurance
What does it take?

High school diploma
Previous office experience and mailroom experience, a strong asset
Highly developed customer service skills
Capable of typing 60 / wpm with high accuracy.
Advanced writing skills to respond to emails professionally;
Attention to detail & organized self-starter;
Ability to learn different technological systems;
Capacity to respect work deadlines;
Ability to work in a team as well as independently.
Positive, can do attitude
Knowledge in Windows, MS Office, e-mail and internet required.
Bilingualism preferred (English & French)
Due to the nature of this role, it does require daily attendance in our Ottawa office at 1420 Blair Towers Place

Who we are

Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With close to 500 employees operating out of 12 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

deliver insurance and risk management solutions to businesses, organizations and individuals
advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.
We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

What sets us apart?

Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

Challenge your thinking
You’re valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.

Grow together
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

Benefits and perks

Competitive salary
Participate in our comprehensive benefits plan on day one — no waiting period
Company-matched Retirement Savings Plan
Company-paid training and development courses
Community involvement
Are you interested?

Send in your cover letter and resume and share your unique story with us.

While we appreciate the interest of all applicants, we will contact only those selected for interviews.  If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

We are an Equal Opportunity Employer. Employee candidates will be selected strictly on the basis of an individual’s technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: race, ancestry, place of origin, colour, ethnic origin, citizenship, creed (religion), sex, sexual orientation, handicaps (physical or mental), age, marital status, family status, or the receipt of public assistance or record of offences.

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