TICKETING SYSTEM AND DATABASE COORDINATOR

TICKETING SYSTEM AND DATABASE COORDINATOR
Competition number: J0824-0203
Department: Visitor Experience
Status: Full-Time continuing
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per week)
Annual/hourly salary: $61,200 – $76,500 (position with benefits and pension plan)
Closing date: Monday, September 9, 2024

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The
NAC presents, creates, produces, and co-produces performing arts programming in various streams—the
NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and
Variety—and nurtures the next generation of audiences and artists from across Canada. The NAC is
located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of
dreams for the Canadian performing arts, we work with artists and arts organizations from across this land
to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.
Equity, Diversity, Inclusion, Anti-Racism and Accessibility

We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and
reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the
diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of
an inclusive community working hard to dismantle barriers to employees’ well-being, access, potential,
and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of
Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you
to self-identify in the recruitment process.

Key activities:
Under the direction of the Ticketing System and Database Senior Coordinator, the Ticketing System and
Database Coordinator is responsible for the creation of NAC subscription packages, single events,
festivals, galas, special events, promotions and discounts on the ticketing system including the online
platform. The responsibilities of the Box Office Ticketing System and Database Coordinator include, but
are not limited to, supervising the activities of the team of four Program Specialists and one Data
Specialist, building one strong cohesive administrative team to manage the data, events, subscription
packages, promotions and reporting. This position will serve as a technology point person in Box Office
for Tessitura and our e-commerce platform and, as such, will work with members of the Digital
Experience team to optimize the online customer experience. In their day-to-day work, the Ticketing
System and Database Coordinator works closely with the Marketing, Digital Experience, Development
and Programming teams and outside promoters. The incumbent helps to establish best practices in data
management, quality assurance and reporting; coordinates the use of the database for the distribution of
subscription and promotional material, statistical analysis, and telemarketing by the Marketing
department.

The position will help identify, develop, and facilitate in house standards, training and documentation for
event and data management. The incumbent will help troubleshoot upgrades, oversee database
infrastructure, and provide administrative support. They will help with the recommendation of process
improvements across systems to optimize database resources, workflow and ensure quality work across
the Box Office department. A regular function will be consulting with all departments to translate and
execute sales methodology to optimize setup for business intelligence for actionable data capture and
analysis.

Required qualifications:
• Ability to communicate effectively in both official languages;
• Equivalent of basic college education or 5-8 years of related work experience;
• Advanced knowledge and understanding of performing arts environment, of subscription and single ticket procedures related to the performing arts, with focus on Subscription, Box Office and Front of House procedures;
• Advanced level in Windows environment and its programs, especially Excel, Word and Outlook;
• Advanced understanding of the ticketing platform and database management experience;
• Outstanding interpersonal, communication and relationship-building skills;
• Excellent leadership skills, ability to motivate and be a team leader;
• Excellent planning and organisational skills;
• Ability to meet deadlines and to work under stress;
• Excellent initiative, decision making and problem solving.
*Regular attendance at work is an expectation of employment and an essential part of every job.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:
Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.
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