PLATFORM MANAGER

PLATFORM MANAGER
Competition Number: J0324-0268
Department: IM/IT
Status: Full-Time continuing
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours per
week)
Annual/hourly salary: $85,500 – $ 106,800 (position with benefits and pension
plan)
Closing date: April 28, 2024
Anticipated start date: As soon as possible

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the
performing arts. The NAC presents, creates, produces, and co-produces performing arts
programming in various streams—the NAC Orchestra, Dance, English Theatre, French
Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next
generation of audiences and artists from across Canada. The NAC is located on the
traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human
experience. A house of dreams for the Canadian performing arts, we work with artists
and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility,
anti-racism and reconciliation with Indigenous peoples will guide our actions.
The NAC welcomes applications from candidates who can help us meet our vision, and
contribute to the diversity of lived experiences, perspectives, and approaches. When
you join the NAC, you will be part of an inclusive community working hard to dismantle
barriers to employees’ well-being, access, potential, and success. The NAC actively
seeks candidates who identify as women, Indigenous, Black, Persons of Colour
(IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We
encourage you to self-identify in the recruitment process.

Key activities:
The National Arts Centre (NAC) is seeking a Platform Manager to oversee all aspects of
the NAC’s Customer Relationship Manager (CRM) ecosystem, reporting tools, third-party
integrations, and roadmap. This key role involves managing Tessitura (the NAC’s CRM
and Ticketing System) and software integrations, as well as serving as a liaison with
external vendors and all internal teams to advance and optimize the use of the platform.

The Platform Manager collaborates institution-wide, ensuring efficient data operations
while prioritizing and supporting a holistic approach to system capabilities.

Reporting to the IT Systems Modernization Portfolio Manager, the Platform Manager will
be an engaging, adventurous, and innovative teammate who is energized by partnering
with colleagues and vendors to advance the NAC’s CRM strategic road map, progress
requirements for new work, and support resource allocation for initiatives, while championing CRM data integrity, reporting, institutional capability building, and change. In the future, the Platform Manager may take an additional leadership role supporting other business systems that the NAC implements over time.

Activities include, but are not limited to:

1. Vendor & Platform Management:
• Serve as the primary point of contact for Tessitura and integrated platforms, overseeing the timely resolution of issues, updates, upgrades, and integrations;
• Manage the vendor relationship, contracting, and activation of new work, fostering a neutral, department-agnostic approach to platform development.

2. Roadmapping, Project and Resource Management:
• Advance system development roadmaps and prioritization of new features;
• Lead requirements gathering and project planning to advance CRM roadmap;
• Plan resource allocation for feature development in alignment with team availability;
• Champion and communicate the use of CRM across the NAC.

3. Data Management, Integrity, and Hygiene:
• Set guidelines for data integrity across departments;
• Develop documentation and training for efficient data processes and platform usage;
• Ensure adherence to data management procedures and support team data hygiene efforts.

4. Institutional Capabilities Building and Reporting:
• Establish best practices and guidelines for various functions, including constituent database management;
• Develop and lead system onboarding, documentation, customizations, and process efficiency;
• Coordinate data-driven projects, analyze data using Tessitura Analytics, Business Intelligence Software, and SQL, and collaborate with departments for customized reporting solutions;
• Analyze and assess institutional data to measure ROI, track progress, and inform strategic decisions.

Required qualifications:
• Bachelor’s degree in information technology, computer science, or related field, or combination of formal education and practical work experience;
• Proficiency with SQL, Microsoft Office 365, including PowerBI, and data management;
• Strong problem-solving, oral and written communication, project management and prioritization skills;
• SQL proficiency and CRM software knowledge is an asset;
• Highly engaging, adventurous, innovative, capable at balancing new vision and best traditions, and capable of partnering and influencing others to work in new ways and uphold team working agreements and values;
• Bilingual in both official languages is an asset;
• 3 years’ experience in support of a customer relationship management system is an asset;
• Proficiency and prior experience with Tessitura and/or similar ticketing systems is an asset;
• Prior experience with Scrum and agile project management is an asset;
• Specialized training in data analytics or database administration is an asset;
• Proficiency with MS Teams and the Office365 suite, including project and task management software like MS Planner, is an asset;
• Familiarity with arts organizations is an asset.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please send a copy of your application to shyrose@ottawa-worldskills.org when you apply through the company website so we can inform HR directly about your application. Please format the file name of your tailored resume and cover letter like this: First Name, Last Name_Position, and the Competition Number or r Reference Number.

Please submit your cover letter and résumé online through our website’s “Career Opportunities” section at https://nac-cna.ca/en/careers.
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