Competition number: J0222-1314

Department: Visitor Experience, Box Office

Status: Part-Time continuing

Hours: As required: must be available for weekend and holiday shifts and weeknights shifts. Weeknight shifts generally start between 4pm and 5pm. Weekday availability is an asset.

Hourly rate: $25.15/hourly (2018 rate, as per collective agreement)

Closing date: August 28, 2022

Equity, Diversity and Inclusion:

It is the National Arts Centre’s goal to be a more welcoming, inclusive, accessible, and diverse organization for all Canadians. We believe that the basis of this inclusivity requires a socially and culturally diverse workforce and, therefore, we actively seek to recruit candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), persons from the LGBTQ2+ community and persons with disabilities. We encourage you to self-identify in the recruitment process.

COVID-19 Pandemic

The incumbent may be required to work remotely either full-time or in a hybrid fashion until the end of the pandemic. All necessary working tools needed to fulfill the duties and responsibilities of this position will be provided to the employee for this purpose.

The NAC recognizes its heightened duty to protect employees from health and safety risks during the current pandemic. Therefore, an offer of employment shall be conditional upon receipt of written confirmation that the selected candidate has been fully vaccinated. Certified medical conditions will be accommodated as well as exemptions based on established religious objection.

The above information will be filed in keeping with the Privacy Act.

Introducing the National Arts Centre

The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada.

Curious to learn more? We invite you to read our strategic plan for 2020-2023 in The Next Act.

Collaboration, innovation and community-led engagement are only some of the many initiatives the NAC will leverage to help shape a more diverse, equitable, and inclusive future for the performing arts in Canada. One that embodies our slogan and loudly proclaims that Canada is our stage.

Key activities:

Under the direction of the Senior Coordinator, Box Office, the Senior Associate oversees the Box Office front-line team, ensures that customers are provided with exceptional service and that transactions, processes, protocols and procedures are accurately followed using the appropriate tools and platforms. The Senior Associate collaborates with, and provides on-going feedback to management regarding the operations of the Box Office. The Senior Associate supports, supervises, organizes and coordinates the workload and services provided by the Box Office front-line team on a day-to-day basis and ensures that they are kept up to date with internal communications. The Senior Associate helps train and coach the front-line team and deals with escalated customer service issues. The incumbent also performs clerical, administrative and financial functions associated with event promotion, ticket sales and other activities, as required.

Required qualifications:

• Fluently bilingual in both official languages, spoken and written, with strong communication and interpersonal skills;
• Secondary school diploma and a minimum three (3) years experience in a customer service environment or equivalent combination of education and experience;
• A minimum of two (2) years experience leading a team;
• Excellent organizational skills, with the ability to manage a variety of projects and activities simultaneously;
• Detail-oriented with excellent decision making and problem-solving skills;
• Ability to work under pressure and adapt quickly to a fast-paced environment as part of a very busy team;
• Highly motivated, self-starter with proven ability to take initiative;
• Advanced knowledge in Windows environment and its programs, MS Office Suite, and the use of Internet;
• A past record of satisfactory attendance and punctuality is a requirement*.

*Regular attendance at work is an expectation of employment and an essential part of every job.

Who can apply:

Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

All communication will be conducted through email and interviews via videoconferencing. Please ensure to have the most up-to-date information on your resume including your current email address.

If you are a person with a disability and require accommodation for an interview or written exam, please advise us when initially contacted.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

Please submit your cover letter and resume online through our ‘Careers Opportunities’ website at https://nac-cna.ca/en/careers

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