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IM/IT ADMINISTRATOR
Competition Number: J0624-0120
Department: IM/IT
Status: Full-Time continuing
Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m. (35 hours/ week)
occasional evening and weekend work to support department needs.
Annual/hourly salary: $61,200 – $76,500 (position with benefits and pension plan)
Closing date: July 7, 2024

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the
performing arts. The NAC presents, creates, produces, and co-produces performing
arts programming in various streams—the NAC Orchestra, Dance, English Theatre,
French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the
next generation of audiences and artists from across Canada. The NAC is located in the
National Capital Region on the unceded territory of the Anishinabe Algonquin Nation.
At the National Arts Centre, we believe the performing arts are vital to the human
experience. A house of dreams for the Canadian performing arts, we work with artists
and arts organizations from across this land to revitalize our sector.
Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility,
anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and
contribute to the diversity of lived experiences, perspectives, and approaches. When
you join the NAC, you will be part of an inclusive community working hard to dismantle
barriers to employees’ well-being, access, potential, and success. The NAC actively
seeks candidates who identify as women, Indigenous, Black, Persons of Colour
(IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We
encourage you to self-identify in the recruitment process.

Key activities:
Under the supervision of the Chief Information Officer (CIO), the IM/IT Administrator is
responsible for providing administrative and support to the Information Technology (IT)
and Information Management (IM) department at the National Arts Centre (CNA). The
Administrator performs a variety of tasks, such as scheduling meetings, preparing
reports, financial management, managing software licenses and physical inventory, and
liaising with internal and external stakeholders. The Administrator also assists with the
development and implementation of IM/IT procedures, workflows, and IM/IT projects in
alignment with the strategic goals and objectives of the department and the
organization. The Administrator serves as a direct support to the Chief Information
Officer but also to the departmental teams as required.

General/Administrative
• Supports the CIO in an administrative capacity including but not limited to:
scheduling meetings, organizing events, managing communication and
information, preparing/editing documents, reports and presentations, ordering and managing office supplies and equipment, etc; • Provides departmental invoice and expense management and reconciliation support: monthly expense reconciliation, managing claims/invoices, generating and analyzing financial reports, and liaising with finance;
• Coordinating routing of documents and agreements for reviews and approvals;
• Provides input to the implementation, evaluation and enhancement of processes, procedures, tools and templates pertaining to the work;
• Supports senior resources of the team in addressing the organization’s IM/IT needs;
• Provides support on research and maintenance of IM/IT policy, procedures, best practices, and functionality of various systems;
• Maintains organizational awareness and relationships to ensure close and effective interdepartmental collaboration;
• Other project/initiative work as directed by IM/IT leadership;
• Participates in delivery of training/workshops on various aspects of IM/IT to meet organizational needs;

IT Operations Support
• Develops and maintains an inventory of IM/IT infrastructure, client devices, and software.
• Maintains IM/IT service catalogue;
• Updates and maintains IM/IT operational processes and documentation (disaster recovery, workflows, triage) ;
• Telecom – standardize, manage and distribute cellular services and devices NAC-wide;
• Tracking IT Operations service desk scheduling/coverage;

Project Support
• Supports IM/IT program deliverables, assigned projects/initiatives and management briefings, presentations, and reports;
• Participates in project teams and/or stakeholder meetings, take meeting minutes and prepares records of discussion and decision; coordinates logistics for ad-hoc and regular meetings/events;
Information Management and Archives Support
• Supports the IM/IT department as an IM champion and communications lead for interdepartmental communications (e.g. creating and promoting leHub articles);
• Contributes to the preparation and delivery of IM/IT training tools, documents and procedures/manuals for IM/IT awareness and training sessions.

Required qualifications:
• Post-secondary diploma in Administration, Computer Science or an equivalent combination of education and experience;
• Minimum of three to five years of experience working in an administrative support capacity;
• Minimum of three to five years of experience in an IM/IT work environment is an asset;
• Knowledge of best practices in office administration;
• Knowledge of IT operations/infrastructure, information management, project management is an asset;
• Advanced computer software knowledge including MS Office (Teams, Outlook, Excel, Word, etc);
• Proficiency in both official languages;
• Excellent communication and interpersonal skills (orally and in writing);
• Advanced troubleshooting, analytical and organizational skills;
• Ability to work under pressure in a busy environment;
• Ability to understand, interpret and respond to stakeholder needs and expectations;
• Ability to work effectively in a team environment and sustain a collaborative working relationship with others;
• Ability to deliver quality service in a timely, effective, and efficient manner;
• Ability to work autonomously;
• Must be able to lift up to 30 lb as required;
• Work outside of core office hours may be required in support of IT operations on an exceptional basis;
• This position is located in Ottawa. Due to the nature of the work and operational requirements, this position requires physical presence (in-office work 6 days out of 10 days);
• Experience in a performing arts context is an asset.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.
As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.
While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:

1. Apply as instructed by the employer below.*
2. Please send a copy of your application to ee_application@ottawa-worldskills.org so we can inform the employer directly about your application.
3. Please format your application’s file name like First Name_Last Name_Position_ Competition Number or Reference Number.
*Please submit your cover letter and résumé online through the “Career Opportunities” section of their Web site https://nac-cna.ca/en/careers.

Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at https://nac-cna.ca/en/careers.
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