Location: Ottawa, Ontario
Reports to: Coordinator, Young Men’s Emergency Shelter and Transitional housing
Employment Status: Emergency Casual Part Time
Bargaining Unit Status: Control Officer
Hourly Wage:    $20.21-$24.48
Language requirements: English is essential; French is considered an asset
Reference Number: 22-089
Closing Date: October 15, 2022 (or until filled)


About us:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health services, employment programs, emergency shelter, community, health and housing services, and justice programs to youth in the Ottawa area, serving between 2,500 and 3,000 at‑risk individuals aged 12+ and their families every month. YSB employs 350 caring professionals in a unionized environment in over 26 locations across Ottawa.

Under the general direction of Director of the Community Services and the immediate supervision of the Shelter coordinator, the Control Officer is responsible to provide control and security services on the overnight in YSB shelters in accordance with policies and directives established within the YSB.


What you will do:

Provide unit coverage on a rotational shift basis ensuring the safety and security of staff, clients and physical plant.
Monitor movement/admission of all staff, residents and visitors.
Respond to emergency alarms and notify/access appropriate resources
Monitor security systems, camera’s and review footage when necessary
Support general cleanliness and maintenance of the facility
Follow procedures and instructions in a precise manner and respond appropriately and calmly in emergency or crisis situations
Receive and screen visitors and callers in a professional manner while meeting the security needs of the Shelter
Liaison and communicate with and, when required, shadow Youth workers in order to maintain safety of the building
Attend and participate in supervision
Participate in on-going training as required
Follow safe work practices and procedure as established by YSB and the board
This opportunity may be right for you if you have:

College diploma in Law & Security or related field or equivalent
One year related experience
Experience using security cameras and monitoring video surveillance
Knowledge of client population and community services
Ability to support crisis events in appropriate manner
Ability to work autonomously and as an effective team member
Proven written and verbal communication skills
Fluency in English is essential; French will be considered an asset
What we offer:

An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;
Comprehensive health and dental benefits for qualifying employees
Optional pension plan from Day 1;
An evolving environment where we tackle new challenges and continue learning every day.
Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear, tell us your story and why you would make a great addition to our team.


We know applying to a job takes time and thank all candidates for their interest. While we are not able to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do our best to provide feedback if that can be helpful.


At YSB, we are committed to building a workforce that reflects the diversity of our community. We encourage applications from Indigenous peoples, racialized people, people with disabilities, people from the LGBTQ community and/or people with intersectional identities. Accommodation will be made available for applicants with a disability throughout the hiring process, kindly make your needs known in advance. This position is client facing and requires the use of PPE for extended periods of time in addition to complying with other Covid 19 safety protocols in place.



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