Intake Crisis CounsellorFull Time
Job Title: Intake Crisis Counsellor
Status: Full-time, indeterminate
Hours: 35 hours/week, evening and weekend availability required
Benefits: 4 weeks of vacation leave, Personal leave, Insurance and Health Coverage, HOOPP Pension
Salary: $49,554 annually
Language: Bilingualism (English/French) required; other languages an asset
Application Deadline: Open until filled
Bringing care and community together since 1986. Western Ottawa Community Resource Centre connects children, youth, parents, adults and seniors with services and resources in Ottawa west. We are committed to supporting our diverse communities in far west Ottawa by providing and coordinating accessible health and social services. Our work is guided by our four core beliefs: empowerment, equity, partnership and innovation and demonstrated through our day-to-day interactions with clients, partners, volunteers, members and staff.
Working at WOCRC means working within our Guiding Beliefs and making a difference to our community. As our employees support the community, WOCRC supports and values its employees by offering a generous wellness package including vacation leave, personal leave, insurance and health coverage, HOOPP enrolment, and maternity leave top-up for full-time indeterminate employees.
WOCRC is an equal opportunity employer and values diversity in its workforce. WOCRC welcomes and encourages applications from people with disabilities. Support and/or accommodation is available through all phases of our hiring process, please let us know how we can support you.
Under the supervision of the Manager, the Intake Crisis Counsellor provides crisis and brief intervention services, information, assessment and referral to clients of the WOCRC.
Principal Duties and Responsibilities
Provide Direct Service:
- Provide initial contact to all new clients of the WOCRC, establish rapport, assist in identifying needs and provide information about services;
- Provide crisis intervention services through telephone contacts and on a walk-in basis;
- Provide brief intervention counselling;
- Provide short term counselling using evidence-based techniques;
- Connect clients with appropriate internal and community resources.
Advocate on Behalf of Clients:
- Participate in advocacy and coordination committees about services available, gaps in services, and issues affecting individuals, couples and families;
- Promote participation of clients and community in general, in activities designed to educate and/or advocate for prevention.
Participate in Community Education:
- Act as a consultant to colleagues, agencies, and the community regarding crisis services in the Ottawa area;
- Respond to community requests for information;
- Present to community groups.
Ensure Coordination of Policy and Service:
- Chairs/organizes team meetings; sets agendas, facilitates discussion and information flow;
- Promotes and enhances team functioning through support, coaching and conflict resolution;
- Ensures appropriate orientation and training for staff, volunteers and students.
Knowledge, Experience and Skills
- Bachelor of Social Work or equivalent in education and training;
- Two-year pertinent experience in direct service, crisis intervention and brief therapy;
- Obtain and maintain membership in CRPO or the college of Social Workers;
- Demonstrated commitment to and knowledge of community-based model of intervention and health equity principles;
- Knowledge of the Child and Family Services Act;
- Knowledge of the Mental Health Act;
- Knowledge of social services delivery in Ottawa;
- Excellent assessment skills;
- Strong organizational and communication skills;
- Multi-tasking abilities;
- Demonstrated commitment to an anti-racist/anti-oppression principle;
- Ability to work in a team environment;
- Bilingualism (English and French).
Please apply online via this career centre.
Submit any questions to email@example.com. Note that applications submitted via email will not be considered.
Address cover letters to:
People Services Manager
Western Ottawa Community Resource Centre
2 MacNeil Court
Kanata, ON K2L 4H7
We are an equal opportunity employer. All employment decisions are based on business and job requirements. All qualified applicants will receive considerations for employment based on individual qualifications, without regard to age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status (including single status), gender identity, gender expression, record of offences (in employment only), sex (including pregnancy and breastfeeding), sexual orientation or any other status protected by the laws or regulations in Ontario.
WOCRC has an accommodation process in place that provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please do not hesitate to let us know how we can best accommodate you.
We thank all applicants for their interest in this employment opportunity. Please note however that, due to the volume of résumés received, only those applicants selected for further consideration will be contacted.