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Job Title: Account Executive

Department: Sales

Reports to: Vice President, Sales

Term: Full-Time Continuing

Primary Location: Hybrid (Ontario)

About us: 

Behind every innovative new medical device, new healthcare policy, and research into new treatments, there’s a literature review. At DistillerSR Inc., we’re changing the way that scientific research is conducted. Our mission is to help our customers around the world deliver better AI enabled research. We do it through DistillerSR, our namesake evidence management platform. It’s why we’re in business. It’s where every DistillerSR employee can play a critical role in changing the way our customers conduct research, where they are always leading, innovating and trusted. If you are a passionate and collaborative professional invested in doing purposeful work – welcome to DistillerSR.

The Role:

Reporting directly to the Vice President, Sales, the Account Executive serves as the key liaison between Prospects, Customers and internal, supporting departments. You are responsible for developing new client relationships while nurturing and growing existing ones. You meet customer demands while ensuring internal teams are prepared to execute accordingly.

The ideal candidate is a seasoned and polished professional with demonstrated success in prospecting new accounts, while also being able to develop key accounts at the enterprise level. They will be adept at communicating complex concepts with diverse audiences and instinctively understand the importance of a growth mindset. Similarly, the ideal candidate will demonstrate strong communication, writing, and presentation skills. Finally, prioritizing positive and collaborative relationships with colleagues and stakeholders as an internal center of influence is also key.

Duties and Responsibilities:

Play an integral part in Prospecting, generating new opportunities, and developing customers that will turn into long-lasting relationships
Demonstrate a keen understanding of Pipeline management and execution
Develop trusted relationships with a portfolio of major clients and prospects
Acquire a thorough understanding of priority customer needs and requirements
Expand relationships with existing customers by continuously proposing solutions that meet their objectives
Ensure the correct products and services are implemented and delivered to customers in a timely manner
Serve as the link of communication between key customers and internal teams
Resolve any issues and problems faced by customers and deal with complaints to maintain trust
Strong discipline with respect to Forecasting, Data Hygiene, and Forecast Accuracy
Perform administrative duties related to sales and internal processes, including weekly and monthly reporting of activities using CRM software.
Demonstrating best practices with ongoing CRM clean data management
Attend weekly conference calls and weekly Sales meetings to update product knowledge, share success stories, and discuss selling strategies.
Role requires intermittent travel related to customer meetings as well as attending required conferences and industry trade shows


Note: Duties are not limited to those listed above. Additional duties may be assigned as required. However, reasonable consultations with personnel will be made, if possible, under business conditions.

Key Attributes

Sales Effectiveness: goal oriented, tenacious, competitive, motivated, experience in hunting and closing
Relationship Builder: strong communication skills, active listener, positive attitude, confident, and trustworthy – must demonstrate integrity
Analytical Mindset: enjoys information gathering, problem-solving and data driven decision making
Independent: proactive, thinks on their feet
Industry Knowledge: previous work with organizations in the medical device field, healthcare sector, or having a background in life sciences, and/or previous software sales
Technically Minded: open to performing short product demos

Required Skills & Qualifications

Bachelor’s degree with 3-5 years Life Science Sales experience or equivalent combination of education and experience
Ability to manage vertical markets to ensure reach and frequency targets are being met on a daily/weekly/monthly basis.
Exceptional client interaction skills.
Excellent written and verbal communication skills
Excellent presentation skills
Demonstrated negotiation skills
A high-level thinker who also has an appetite for keeping track of details and timelines
A passion for sales and the drive to meet and exceed targets set by the company
Experience selling SaaS software solutions is highly preferred.
Experience in a regulated/complaint industry (ISO, GAMP, FDA) is an asset

DistillerSR Inc. is committed to providing a respectful, welcoming, and inclusive work environment where every single employee can bring their full self to work, thrive, and be successful. Please let us know if you need any accommodation during the recruitment process.


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