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Competition number: J0624-0153
Department: Operations
Status: Full-Time, 2-Year term
Hours: The work schedule for this position is adapted to business requirements. There will be daytime as well as evening and weekend work, depending on events in the building.
Annual/hourly salary: $85,500- $106,800 (position with benefits and pension plan)
Closing date: June21, 2024
Anticipated start date: August 26, 2024

Introducing the National Arts Centre
The National Arts Centre (NAC) is Canada’s bilingual, multi-disciplinary home for the performing arts. The NAC presents, creates, produces, and co-produces performing arts programming in various streams—the NAC Orchestra, Dance, English Theatre, French Theatre, Indigenous Theatre, and Popular Music and Variety—and nurtures the next generation of audiences and artists from across Canada. The NAC is located on the traditional, unceded, unsurrendered territory of the Anishinabe Algonquin Nation.

At the National Arts Centre, we believe the performing arts are vital to the human experience. A house of dreams for the Canadian performing arts, we work with artists and arts organizations from across this land to revitalize our sector.

Curious to learn more? Read our 2023-2026 Strategic Plan, The Journey Ahead.

Equity, Diversity, Inclusion, Anti-Racism and Accessibility
We are on a journey, committed to ensuring that equity, diversity, inclusion, accessibility, anti-racism and reconciliation with Indigenous peoples will guide our actions.

The NAC welcomes applications from candidates who can help us meet our vision, and contribute to the diversity of lived experiences, perspectives, and approaches. When you join the NAC, you will be part of an inclusive community working hard to dismantle barriers to employees’ well-being, access, potential, and success. The NAC actively seeks candidates who identify as women, Indigenous, Black, Persons of Colour (IBPoC), members of 2SLGBTQIA+ communities, and people with disabilities. We encourage you to self-identify in the recruitment process.

Key activities:
Reporting to the Associate Director, Operations, the Acting Manager, Security Services is responsible to maintain a safe and secure environment for patrons, visitors, artists, staff, and contractors at the NAC.

As the Acting Manager, the incumbent is required to develop, implement, and monitor protection services policies and procedures to ensure the safety of all. The incumbent is responsible for all security systems used at the NAC, will maintain a current knowledge in the fields of security and emergency management, will update NAC requirements as necessary, and ensure a 24-hour operational patrol on the NAC premises.

This work can occasionally result in stressful situations and the incumbent must have the ability to manage these situations in a calm and professional manner. The Acting
Manager, Security Services must be able to ensure confidentiality of information related to business practices as well as privacy of staff, artists, and patrons.

The incumbent is responsible for hiring, training, and scheduling the Security team. They will manage disciplinary matters and resolve conflicts as per the appropriate collective agreement.

The work schedule for this position is adapted to business requirements. There will be daytime as well as evening and weekend work, depending on events in the building.

Additional responsibilities include but are not limited to:
• Lead a team of unionized employees and have a working knowledge of collective agreements and experience implementing language from collective bargaining;
• Oversee the Security team training program;
• Complete performance evaluations of Security team members in accordance with the collective agreement including the review of team members in their probationary period;
• Coordinate with Human Resources with the receipt, management, response to, and action on grievances in accordance with the collective agreement;
• Develop and oversee the Business Continuity Plan in coordination with the Associate Director and Executive Director;
• Fulfill the responsibilities of Chief Emergency Warden when the Associate Director and Executive Director are unavailable;
• Fulfill the responsibilities of Deputy Chief Emergency Warden when the Associate Director and Executive Director are unavailable;
• Manage the Security team’s annual budget, report on assets, and prepare annual forecasts;
• Plan, budget, forecast, prioritize, and schedule Security improvement projects in coordination with the NAC’s projects office;
• Ensure standards for safe working conditions are in place and upheld;
• Prepare standard operating procedures based on best practices and assemble a training manual;
• Track historical security incident metrics;
• Perform investigations into incidents that occur at the NAC, identify corrective actions and follow-up on their implementation;
• Provide oversight to emergency preparedness for employees and the public;
• Provide support to external police service groups as required regarding incidents that may occur on or near NAC property;
• Coordinate with external police service groups as required in support of special events at the NAC;
• Foster effective partnerships with internal and external NAC stakeholders;
• Provide regular briefings to Associate Director and Executive Director on security risks and recommend actions to mitigate the risks;

This position requires the incumbent to work from the NAC five (5) days per week. The incumbent must be available for emergency calls and for work after regular business hours.

Required qualifications:
• 5 years of directly related experience in a similar position;
• Fluently bilingual in both official languages;
• Experience in dealing with emergency situations;
• Minimum 7 years of Corporate Security Experience;
• Physical Security Professional (PSP) designation is an asset;
• Active member in good standing within ASIS international and Security designations such as CPP, CPO, IFCPP is desirable;
• Valid First Aid and CPR certificates;
• Valid driver’s license;
• Extensive WHMIS knowledge;
• Knowledge of Business Continuity Management;
• Certification and education in Business Continuity Management is considered an asset;
• Workplace accidents management;
• Experience working in a unionized relations environment;
• Computer skills, including Microsoft suite;
• The ability to understand stress and anxiety; to cope with stress and maintain stamina;
• Management ability and experience;
• Knowledge of the latest emergency techniques and technologies in the industry;
• Extensive knowledge of evacuation procedures and security operations centre protocols;
• Approach complex problems with an open mind and use deductive and inductive reasoning skills.

Who can apply:
Persons residing in Canada and Canadian citizens residing abroad. Preference will be given to Canadian citizens.

As part of NAC’s interview process, in-person interviews may be required. Please ensure to have the most up-to-date information on your résumé including your current email address.

The National Arts Centre (NAC) is committed to inclusive employee recruitment and selection. The NAC welcomes and encourages applications from people with disabilities. If you require accommodation during the selection process, please inform us as soon as possible and we will make every effort to fulfill your accommodation request.

The successful candidate will be required to provide the original or a certified true copy of their education credentials as appropriate, along with proof of a valid Background Check as a condition of employment.

While we appreciate all applications, only those selected for an interview will be contacted by us.

How to apply:
Please submit your cover letter and résumé online through the “Career Opportunities” section of our website at


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