Claudia Lucia Lopez Pineda

About the Candidate

CAREER SUMMARY

Passionate and innovative international professional with 10+ years of experience in initiating and advancing long-term projects across private, public, and NGO sectors, showcasing strength in driving initiatives forward. An analytical and results-driven individual with extensive experience impacting organizational performance through expert research and analysis, and soon to be including Human Resources. Possessing exceptional administrative, client service, and organizational skills, with strong time management skills and attention to detail.

Key Skills and Attributes

Cross-Cultural Communicator | Human Resource Management | Critical Thinking | Policy Analysis and Research | Analysis and Reporting | Translating | Teamwork, Problem-solving, Adaptability, Organization, Time management | Relationship Management | International Experience | Project Coordination | Stakeholder Engagement | Advocacy

EDUCATION/PROFESSIONAL DEVELOPMENT

1. Human Resources Management Program Ontario College Graduate Certificate
Dean’s Honor List
Algonquin College of Applied Arts and Technology
Ottawa, Ontario, Canada
Jan. 2024 to Aug. 2024
2. M.A., International Development
Radboud University Nijmegen
Nijmegen, Netherlands
Jan. 2015 to Jan. 2016
January 2016
3. M.A., Development Studies with a major in Economics of Development
Institute of Social Studies, Erasmus University Rotterdam
The Hague, Netherlands
Sep. 2013 to Dec. 2014
December 2014
4. B.A., International Studies
Autonomous University of Sinaloa
Culiacan, Sinaloa, Mexico
Aug. 2003 to July 2007
July 2007

Computer Skills: MS Office Suite (Word, PowerPoint, Excel, Outlook, Access), Adobe PDF, Zoom and MS Teams

Languages: Spanish (Native), English (Fluent), French (Intermediate)

PROFESSIONAL EXPERIENCE

1. Support Advisor
Jan. 2021 to July 2021
Shopify
Ottawa, Ontario, Canada
• Supported merchants via email and live chat with quick responses and solutions to their store issues.
• Created digital marketing strategies to assist merchant stores in growing their businesses by analyzing merchant store data.
• Provided essential follow-up documentation after each interaction with merchants along with internal teams to resolve customer complaints.

Policy Advisor, Economic Affairs & Multilateral Cooperation
Apr. 2019 to Dec. 2019
Embassy of Mexico in Canada
Ottawa, Ontario, Canada
• Researched mining, energy, and artificial intelligence sectors and provided senior management with written and oral summary reports on Mexico’s labour, social, and economic impacts.
• Organised and prepared meeting agendas and materials for bilateral meetings and initiatives between Mexico and Canada.
• Provided operational advice and assistance to more than 30 companies on exporting goods and investing in Mexico and Canada.

Pro Bono Researcher
Feb. 2017 to April 2017
Oxfam Canada
Ottawa, Ontario, Canada
• Analyzed the labour, social, and economic conditions of hotel housekeepers in the Dominican Republic and Thailand through a literature review.
• Translated interviews with hotel housekeepers from Spanish to English.

Policy & Support Officer
Jan. 2016 to Aug. 2016
Oxfam GB
Oxford, United Kingdom
• Served as a project manager to plan, manage, and coordinate pre-publication tasks and sign-off processes, editing, and communication strategy for Oxfam reports.
• Researched and wrote for Oxfam publications on sustainable value chains, labour rights, fair taxation systems, climate change, and modern slavery.
• Analysed risks and opportunities for fundraising proposals involving private corporations in support of the private sector team’s participation in the Ethical Checking Committee.
• Served as Oxfam’s external spokesperson, advocating and advising companies on global supply chain policies and practices that protect the environment and labour rights.
• Engaged in high-level negotiations with Latin American politicians on behalf of the Inequality campaign.
• Prepared graphics and PowerPoint presentations for public presentations and drafted briefing documents for lobby meetings.
• Closely liaised with the finance team when reviewing budget and program proposals.

Researcher & Support Officer
Jan. 2015 to Jan. 2016
Oxfam Novib
The Hague, Netherlands
• Researched and analysed businesses’ impacts on human rights and poverty for Oxfam’s Impact Measurement Initiatives.
• Assessed the policies of food and beverage companies regarding land, workers, climate change, and transparency.
• Contributed to Oxfam’s campaigns and advocacy work regarding corporate tax avoidance and the food and beverage sector.
• Developed donor proposals, frameworks, and reports.
• Drafted and edited various communication materials.
• Drafted Oxfam Academy blog posts on the role of the private sector in human rights and development.
• Managed the delivery of conferences, workshops, and training sessions in The Netherlands and Thailand.

Business Advisor
Oct. 2010 to Aug. 2013
Vidia Consulting Limited
Shanghai, China & Culiacan, Sinaloa, Mexico
• Operated a consulting firm providing a complete suite of import and export services to clients in China and Latin America.
• Coordinated logistics, established pricing strategies, and negotiated purchase terms with suppliers.
• Conducted market research and provided recommendations for businesses focused on Chinese trade.

Executive Coordinator
Oct. 2008 to July 2009
The Mexican Chamber of Commerce in China
Shanghai, China
• Developed and leveraged relationships with potential members, including high-level Mexican business figures in China.
• Participated in community-based organizations, public speaking events, associations, and graduate programs to recruit and register new members.
• Coordinated logistics and event planning with other Chambers of Commerce.