About the Candidate
SAMMY NKEMBO NZUNGU
+1 613 898 8144 | nkembos@gmail.com
PROFILE
Dedicated employee with 9 years of experience in customer service with the United Nations Peacekeeping providing a positive and memorable experience in general administrative office and logistics management support and 4 years managing Network and Data base as IT support specialist.
Competencies: Customer Service • People Management • Teamwork • Flexible • Conscientious • Enthusiastic • Honest • Act with Integrity • Work with little supervision • Problem solver.
VOLUNTEER
1. Volunteer PCH | 1 July 2024 | Ottawa/Canada
Distribution & Services
Canadian day at Canadian Military Museums, Ottawa
2. Woodvale Pentecost church | Jan 2024 – to present | Ottawa/Canada
Greeter
· Create a Scheduling Center account.
· Greet guests and their families upon arrival in a friendly manner.
· Accompany guests to appropriate area.
PROFESSIONAL EXPERIENCE
MONUSCO, United Nations | Kinshasa (Democratic Republic of Congo), Nov 2019 – Aug 2023
Administrative Assistant
· Prepared, reviewed, and proofread correspondence, invoices, presentations, brochures, publications, reports and other related documents from dictated or handwritten notes.
· Established and coordinated administrative policies and procedures for officials, committees, and boards of directors.
· Analyzed incoming and outgoing memoranda, submissions, and reports and prepared and coordinated the preparation and submission of summary briefs and reports to executives, committees, and boards of directors.
· Prepared agendas and plan for committee, board, and other meetings.
· Established and maintained manual and computerized information file systems.
· Arranged travel and made hotel reservations for VIP/section’s chief and official delegates.
· Compiled data, statistics, reports, and other information to support research activities and decision making.
· Supervised and trained clerical staff in working methods and the use of common software.
· Liaised with departmental and corporate officials and with other organizations and associations on behalf of executives, committees and boards of directors.
MONUSCO, United Nations | Kinshasa (Democratic Republic of Congo), Apr 2014 – Oct 2019
Logistics Assistant
· Performed administrative duties such as making monthly attendance sheets, MOPs, Security clearances, F10, and CMR for UN staff as well as for CENI staff.
· Made requests for new employee onboarding documents such as ID Cards, work tools and office supplies.
· Prepared welcome Kits with general information on the current electoral processes.
· Planned, organized, and directed administrative services such as signage, cleaning, maintenance, parking, safety inspections, security, and snow removal.
· Planned, organized, directed, controlled, and evaluated construction projects to modify commercial, transportation and recreational facilities and real estate.
· Oversaw the installation, maintenance and repair of real estate infrastructures including machinery, equipment, and electrical and mechanical systems.
· Participated in the deployment of electoral material/kit to the different registration/enrolment centers.
· Managed the section vehicles and ensured their maintenance in close collaboration with the fleet management unit.
· Organized, directed, controlled and evaluated the operations of commercial, transportation and recreational facilities and the included real estate.
· Planned and managed the facility’s operations budget.
· Prepared or oversaw the preparation of reports and statistics related to areas of responsibility.
BEDECOM | Kinshasa (Democratic Republic of Congo), Feb 2010 – Mar 2014
IT Support Specialist
· Assisted with maintaining functional specifications for computer application systems, programs, and procedures.
· Assisted in ongoing reviews with users and developers; liaised with users to define and specify requirements; assists with version management, data recovery and deployment to users’ offices.
· Implemented and maintained security controls for various applications; ensured that security controls are in place, monitored and enforced; assisted with the maintenance of accurate access control lists including rights and privileges.
· Supported Data Recovery/Business Continuity software applications and systems.
· Assisted with the implementation of network projects in accordance with Company requirements.
· Assisted with the review of network configuration to ensure maximum efficiency and optimal usage of resources.
· Created targeted campaigns that increased revenue by up to 200% in non-traditional high-volume times.
· Supported the management of network backup and security enforcement policies.
· Worked as part of the team to ensure the integrity of various internet work connections.
· Assisted with the implementation of new and emerging technologies for voice, video, and data integration.
· Provided input for the preparation of various technical and user documentation for deployed computer application systems, training materials, technical presentations; assists with the drafting of correspondence and communications, including work plan revisions, and unit contributions for a variety of periodic reports.
· Operated and maintained the various implemented Data Security projects with emphasis on network security, monitoring, resourcing, and other standard technologies.
EDUCATIONAL BACKGROUND
BA Computer Science: Telecommunications/Network Administration, December 2006
International Christian Liberal Arts University, Kinshasa/Democratic Republic of Congo
Diploma in Business and Administration, July 1994
Ibanda Institut Bukavu/Democratic Republic of Congo.
CERTIFICATES
Ottawa Carleton District School Board, from January to June 2024
· English Second Language 5/6
· ESL for Customer Service
Britannia Woods Community House | Ottawa/Canada
SNAP GIRLS PARENTS GROUP (Stop Now and Plan)
The ways to resolve problems in our environment.
PROFESSIONAL DEVELOPMENT
· General Administration Office
· Prince 2
· Project Management
· Microsoft Excel, MS Word, MS PowerPoint, MS Publisher, MS Outlook.
· Security management
· Lost prevention
· Safe and secure approaches in field environments
· Advanced security in the field
· International relations, Humanitarian and development affairs
· Client orientation
· Operational Logistical Support
· Logistical support to United Nations Peacekeeping Operations
· Umoja program.
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